PDA

View Full Version : What time does the beta start?



oreofrijj
08-26-2015, 01:30 AM
It is 01:30 in London, I am up on purpose.
Where is the beta????

inaliz
08-26-2015, 06:16 AM
I would like to know as well. Is there no information?

bircoffez
08-26-2015, 06:59 AM
Almost 9 am in Russia. No posts to the post code and a link.

crustycleft
08-26-2015, 07:33 AM
This is ubisoft you're talking about. Expect unexplained delays and shut downs and paying customers treated with contempt.

chouia
08-26-2015, 08:42 AM
So is it normal if I can"t download the Heroes VII beta on Uplay?

Thanks.

Ubi-MoshiMoshi
08-26-2015, 08:52 AM
Hi Guys, we will notify you with an announcement here https://mmh7.ubi.com/en/blog when the beta is live.

Thank you for your patience.

Phillip_Lynx
08-26-2015, 11:25 AM
Hmm ...

In the blog it says it started.
I have insertet my Key in the Website (There it says I am in in the beta)
I do not have the Beta in UPlay and I can not aktivate the key there (it says the key is invalid (C&P the Key))

Any ideas what to do?

Forsaiiken
08-26-2015, 12:59 PM
i have that same problem HELP UBISOFT HELP! !!!!! PLS

Ubi-MoshiMoshi
08-26-2015, 01:02 PM
Hi Phillip_Lynx and rysiul99447, we are aware of this issue and are investigating.

Thank you for your patience

Please check which format you have;

- Uplay: 16 digits (4*4), example = XXXX-XXXX-XXXX-XXXX
You'll be otified by email when the Closed Beta is live, and you'll be able to download the game client at this moment. Once the game is downloaded on your computer, you'll simply need to run the game to access the Closed Beta.

- MMH7 Beta page ( https://mmh7.ubi.com/en/beta) : 12 digits, example = XXXXXXXXXXXX

- Steam: 15 digits (3*5), example = XXXXX-XXXXX-XXXXX
Might & Magic Heroes VII - Beta will be displayed in your Steam games library as soon as the Beta is live
Double-click on Might & Magic Heroes VII - Beta to download the game on your computer
As soon as the download is complete, run Might & Magic Heroes VII - Beta
Steam will provide you with a personal Uplay Beta code
The Uplay Launcher will pop up
Log in through your Uplay account or create one if you don't have one yet (it's free and quick)
Redeem the Uplay Beta code Steam gave you
Might & Magic Heroes VII - Beta is now available

bircoffez
08-26-2015, 01:05 PM
very interesting.... I didn't recive an e-mail with key ... but I have a pre-order... can you tell about it something?

chouia
08-26-2015, 01:31 PM
It won't help, but for information, the game is downloading now, it works for me. I didn't get any key problem...

Sydoxx
08-26-2015, 01:46 PM
Hmm ...

In the blog it says it started.
I have insertet my Key in the Website (There it says I am in in the beta)
I do not have the Beta in UPlay and I can not aktivate the key there (it says the key is invalid (C&P the Key))

Any ideas what to do?

Same here - i've got the 12 digit Beta-Page Key.
Submitted my Code yesterday - site stated "you are in".

But: the Uplay software never heard of that...

Maybe this helps for your investigation, Ubisoft:

Today i wanted to re-enter the code in hope, this could solve the problem.
Main problem: Can't log in via https://mmh7.ubi.com/en/beta
Auto-Login checked: Uplayconnect.ubi.com stucks at "Please Wait" after entering account details.
Auto-Login unchecked: Login-Window finally closes without getting stuck. But: this has no effect at all - the main site still wants me to log-in.

After all i was finally able to log in into the forums with Auto-Login unchecked... (same "Please-Wait-Stuck" problem here as stated above..)

Tried it with 3 different Computers, 4 different Browsers, 2 different internet connections, even via iPad and Smartphone to be sure.

Ubi-MoshiMoshi
08-26-2015, 01:49 PM
Hi Sydoxx, we are aware of this issue and are currently investigating.

Thank you for your patience.

Grandbonum
08-26-2015, 02:04 PM
Same problem here... redeemed the code, but can´t download the game anywhere.

What I noticed is that my UPLAY client shows another profile name than https://mmh7.ubi.com/de/beta.

I changed that name some time ago, perhaps this is part of the problem?

UPDATE:

I finally managed to download the beta. The problem was that I automatically logged into the UPlay client. I manually logged out and in again and there was my download button :-)

Karastrasza
08-26-2015, 02:30 PM
I have access and a download button, but I can't download the game! :(

"Download failed due to a disk write error."

I guarantee you there is nothing wrong with any of my disks. I'm hoping this error has something to do with the main site being down. Nevertheless, I already see people with streams up of the game, so maybe it's regional who can and cannot download?

Please fix your downloads, Ubisoft folks. I've been anxious to finally play and you'll be glad for how well I can spotlight the game on my own stream. (Hopefully this time I will not receive some random name like shop052352361 that customer service refused to change.)

Ubi-MoshiMoshi
08-26-2015, 02:35 PM
Hi Karastrasza, please open a ticket with our Support team https://support.ubi.com including a DxDiag report and MS Info so they can take a look at this for you https://support.ubi.com

Karastrasza
08-26-2015, 02:38 PM
Hi Karastrasza, please open a ticket with our Support team https://support.ubi.com including a DxDiag report and MS Info so they can take a look at this for you https://support.ubi.com

Actually a simple google search of the error revealed this is a known issue with your launcher ~ if anyone else encounters it, exiting + reopening as Admin can solve the problem. There's no need to dig deeper into my system specs, but thanks.

Ubi-Houck
08-26-2015, 02:43 PM
I have access and a download button, but I can't download the game! :(

"Download failed due to a disk write error."

I guarantee you there is nothing wrong with any of my disks. I'm hoping this error has something to do with the main site being down. Nevertheless, I already see people with streams up of the game, so maybe it's regional who can and cannot download?

Please fix your downloads, Ubisoft folks. I've been anxious to finally play and you'll be glad for how well I can spotlight the game on my own stream. (Hopefully this time I will not receive some random name like shop052352361 that customer service refused to change.)

Hey, Karastrasza,

A disk write error can be caused by Uplay or the download not having the permissions needed to download and install correctly. To troubleshoot this issue can you please run Uplay in Administrator mode:

Please go to the following location - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (default location for Uplay client)

- Right click Uplay.exe
- Select properties
- Switch to the compatibility tab and tick run this program as an administrator.
- Click Apply and then OK.

You can also temporarily disable your anti-virus, anti-malware, firewalls, and any other applications that are affecting your network as they can cause issues if they are conflicting with the download/installation. Please do not forget to reactivate your security software after the installation.

If you are still having issues, please do let me know.

EDIT:


Actually a simple google search of the error revealed this is a known issue with your launcher ~ if anyone else encounters it, exiting + reopening as Admin can solve the problem. There's no need to dig deeper into my system specs, but thanks.

Sorry I didn't catch your reply until I posted my response.

You are correct that running as administrator is known to resolve the issue. Please do let me know if you are still having any issues or if you need assistance with anything else.

acare84
08-26-2015, 02:54 PM
Hi, I can't log in to https://mmh7.ubi.com/en/beta page and can't redeem my beta code. It stucks at the login screen, please fix this quickly Ubisoft. I tried with Microsoft Edge and Chrome all the same. I want to play the beta so badly.

Fjuczers
08-26-2015, 02:57 PM
Hi, I can't log in to https://mmh7.ubi.com/en/beta page and can't redeem my beta code. It stucks at the login screen, please fix this quickly Ubisoft. I tried with Microsoft Edge and Chrome all the same. I want to play the beta so badly.

their website is dead now for me :confused:

Ubi-MoshiMoshi
08-26-2015, 03:03 PM
Hi acare84 and Fjuczers, we are aware of an issue with MMH7 and are investigating.

Thank you for your patience

MangeyD
08-26-2015, 04:25 PM
I am currently downloading the BETA which is great but none of the links to the Blog or the FAQ are working for me.

Any info on when they will be up again would be great.

Thx

acare84
08-26-2015, 04:39 PM
Hi acare84 and Fjuczers, we are aware of an issue with MMH7 and are investigating.

Thank you for your patience

Now site is working I have entered my beta key. Site is saying "You have now secured your access to the beta.". But I got no email also beta is not available at my Uplay client. :( It is really sad to see these kind of problems from big company like Ubisoft. I am trying to get into the beta since the morning but still no luck.

Noobelprize
08-26-2015, 04:55 PM
Now site is working I have entered my beta key. Site is saying "You have now secured your access to the beta.". But I got no email also beta is not available at my Uplay client. :( It is really sad to see these kind of problems from big company like Ubisoft. I am trying to get into the beta since the morning but still no luck.

Yep :) I go this same problem.
I received my beta key by email form Ubi. H7 site is saying "You have now secured your access to the beta" but in Uplay when I want to activate my beta key it says that my "CD key or activation code is invalid". Any suggestions how to solve this problem?

Noobelprize
08-26-2015, 05:17 PM
Here is info how to redeem beta key. Is from H7 official site.

How to redeem my Beta Key
If you have any questions regarding the redeem process of your beta access, please refer to the following FAQ. For more information about key activation please check those links Activate a game on Steam / Activate a game on Uplay.

Additional help:
- Uplay: 16 digits (4*4), example = XXXX-XXXX-XXXX-XXXX
- MMH7 Beta page ( https://mmh7.ubi.com/en/beta) : 12 digits, example = XXXXXXXXXXXX
- Steam: 15 digits (3*5), example = XXXXX-XXXXX-XXXXX

Can't find my game
There is no direct link to download the beta.

If you pre-ordered the game from Steam, the beta should available as a second entry in your game library. Activate a game on Steam

For all other retailers, you will need to download Uplay Launcher and be sure to login with the Uplay account you used to buy the game or redeem the code. Activate a game on Uplay.
If you registered to the waiting list you also need to use Uplay Launcher with your linked account.

It may happen that if the game is activated but is not available on your Uplay library you will have to reinstall Uplay launcher. If you have difficulties finding the game in your library please contact our customer support.

oreofrijj
08-26-2015, 05:23 PM
I found the process to download and play the game interesting:
1 - I received an email with the beta key, which I didn't have to use in my Uplay account because it was ready to download;
2 - the download installation generated a virus alert for file HeroesGDFInstall.exe


... and having to do an image verification each time I want to post here is very annoying!! Is there a way to change this??

Ubi-Houck
08-26-2015, 05:28 PM
Hello, Everyone,

I am sorry that you are having issues with accessing the beta, I can confirm we are investigating an issue where a key has already been redeemed through the website and it is not appearing in Uplay. I have manually went through everyone on this thread and if you have entered the code into the website already, I have gave you access to the beta on your Uplay account.

If you did not enter your code on the beta website, please go to the website here:

https://mmh7.ubi.com/en/beta

Click on 'ENTER YOUR BETA CODE' and follow the steps to enter your code. You can find more information about how to access the beta on our FAQ here:

https://mmh7.ubi.com/en/beta#question4

Thanks

Eviaras
08-26-2015, 05:38 PM
Hello, Everyone,

I am sorry that you are having issues with accessing the beta, I can confirm we are investigating an issue where a key has already been redeemed through the website and it is not appearing in Uplay. I have manually went through everyone on this thread and if you have entered the code into the website already, I have gave you access to the beta on your Uplay account.

If you did not enter your code on the beta website, please go to the website here:

https://mmh7.ubi.com/en/beta

Click on 'ENTER YOUR BETA CODE' and follow the steps to enter your code. You can find more information about how to access the beta on our FAQ here:

https://mmh7.ubi.com/en/beta#question4

Thanks

I Have redeemed my code and there is no Beta available in uplay launcher.
I`ve tried all written here, nothing helped.

I already have a second key which wasn`t used, so I treid that one now and still no Beta in the launcher...

ignaty8
08-26-2015, 05:38 PM
Hello Ubi-Houck!
Similarly to most others on this thread, I have (and redeemed) my access code through the website, but Uplay is not adding Heroes 7 to my games list.
Can I ask you (please,please,please!) to fix it?
Thanks a lot!

Update: Apologies, I tried to quote your post, but must have clicked the wrong link!

acare84
08-26-2015, 05:42 PM
Hello, Everyone,

I am sorry that you are having issues with accessing the beta, I can confirm we are investigating an issue where a key has already been redeemed through the website and it is not appearing in Uplay. I have manually went through everyone on this thread and if you have entered the code into the website already, I have gave you access to the beta on your Uplay account.

If you did not enter your code on the beta website, please go to the website here:

https://mmh7.ubi.com/en/beta

Click on 'ENTER YOUR BETA CODE' and follow the steps to enter your code. You can find more information about how to access the beta on our FAQ here:

https://mmh7.ubi.com/en/beta#question4

Thanks

Thank you.

Ubi-Houck
08-26-2015, 05:45 PM
I found the process to download and play the game interesting:
1 - I received an email with the beta key, which I didn't have to use in my Uplay account because it was ready to download;
2 - the download installation generated a virus alert for file HeroesGDFInstall.exe


... and having to do an image verification each time I want to post here is very annoying!! Is there a way to change this??


Hello, oreofrijj,

If you have pre-ordered the game from the Uplay shop, you would get the beta automatically added to your account without the need for a beta code. In regards to a virus alert, if you are downloading from with the Uplay client this is a false alert. If this is causing you issues with installing the beta, I would recommend contacting your anti-virus software company and temporarily disabling it while you install the beta. Please do not forget to reactivate your security software after installing the beta.

In regards to the image verification on the forums, this is due to you being new to the forums.


Hello Ubi-Houck!
Similarly to most others on this thread, I have (and redeemed) my access code through the website, but Uplay is not adding Heroes 7 to my games list.
Can I ask you (please,please,please!) to fix it?
Thanks a lot!

Update: Apologies, I tried to quote your post, but must have clicked the wrong link!

Hello, ignaty,

You should now see the beta within the Uplay client.

Please let me know if you have any issues at all.

ignaty8
08-26-2015, 05:48 PM
Thanks Ubi-Houck!

The game appeared in Uplay. Downloading now!

Eviaras
08-26-2015, 05:55 PM
so what can I do to play the Beta ?

I already redeemed my code on the HMM7 page.
But no Game in Uplay...

Does it matter which code I use ?
I have two mail adresses, one private and one for business and I got keys on both adresses, but I think I changed them

A little help here would be very great...

theredcut
08-26-2015, 06:01 PM
MMH7 Beta page ( https://mmh7.ubi.com/en/beta) : 12 digits, example = XXXXXXXXXXXX

I used this but i get no email and uplay is also empty.

djmosiu22
08-26-2015, 06:07 PM
i used key in https://mmh7.ubi.com/en/beta XXXXXXXXXXXX 12 digits and i don't have access to beta :(

Jabba_mit_Hut
08-26-2015, 06:08 PM
Took me ages to actually be able to login to the forums...

I am in the same boat. Already (successfully) redeemed my code yesterday, yet i dont have the option to download the beta client through uplay.


edit:
Works now, thank you whoever fixed it.

oreofrijj
08-26-2015, 06:39 PM
Thanks Ubi-Houck!

djmosiu22
08-26-2015, 07:15 PM
i used key in https://mmh7.ubi.com/en/beta XXXXXXXXXXXX 12 digits and i don't have access to beta :(

some progress ??

StefenTheGreat
08-26-2015, 07:23 PM
Ubi-Houck can you check my account pls too if you have time :( i used my key on website and dont have game in uplay / no email too l:(

gaara_berlin
08-26-2015, 07:34 PM
Ubi-Houck can you check my account pls too if you have time :( i used my key on website and dont have game in uplay / no email too l:(

Same here! Ubi-Houck pleeeaseee be so kind and check my account. My friend comes in 15 min. we wanted to play it together in hotseat mode :(( Waiiting for it whole day long. You would save our evening ;))

EDIT: Maaan, you´re are the fastest guy on earth :* Got it, downloading! :D <3

djmosiu22
08-26-2015, 07:36 PM
Hello, oreofrijj,

If you have pre-ordered the game from the Uplay shop, you would get the beta automatically added to your account without the need for a beta code. In regards to a virus alert, if you are downloading from with the Uplay client this is a false alert. If this is causing you issues with installing the beta, I would recommend contacting your anti-virus software company and temporarily disabling it while you install the beta. Please do not forget to reactivate your security software after installing the beta.

In regards to the image verification on the forums, this is due to you being new to the forums.



Hello, ignaty,

You should now see the beta within the Uplay client.

Please let me know if you have any issues at all.

Hello. Can I also ask you to check the key I activated my account on the website (12 digits ), but so far not received an email confirming the start of beta testing , and the game does not appear in my profile on Uplay . I would be very grateful for verification .

Thank you very much for your time .

Paradukes
08-26-2015, 10:22 PM
I seem to be having the same problem as a lot of other people. I entered the beta code on the website, but it hasn't appeared in uplay. I already reinstalled uplay just in case, but it had no effect.

MangeyD
08-27-2015, 03:53 AM
I am not sure where/how to report bugs and give feedback.

All links for submitting bugs point to the Blog and at the blog there is a question about how to submit bugs and the answer has a link that just takes you back to the Blog at the same place!!! Am I missing something?

Info from Blog below

9. How do I submit bugs and feedback?

As you already know, this Closed Beta will help us improve the game for release. You will be able to submit your feedback on https://mmh7.ubi.com/en/beta


I have had a crash to the desktop from within combat and I want to know where and how to report it.

Thanks