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View Full Version : Legendary Heroes DLC does not work on local multiplayer (guest account) on same PS4!



molot_vepr
08-24-2015, 07:37 PM
See BELOW. You would have to purchase the DLC twice for the guest accout on same ps4 to be able to both use dlc armies. this is false/misleading advertising.

COMMUNICATION HISTORY
molot_vepr8/24/2015 3:25:20 PMI am not following: First you were saying that it is a problem and that you are looking into it, and now you are saying that it is the way it is supposed to be, correct?
This is not the case with the Xbox One Version, as you stated, so how is this ok?
This is also false advertising with the result of misleading the consumer/customer as this is not stated on the terms with this game or on the physical package.

Tyler8/24/2015 2:02:35 PM​Thank you for contacting Ubisoft Support.

​The DLC content for Toy Soldiers: War Chest will be available to those who are logged in on the account that was originally used to purchase the content. Due to the permissions system involved, it is not possible to access it on a sub-account.

molot_vepr8/22/2015 3:05:53 AMThe problem has not been resolved. The ticket should on;ybe closed once the problem is fixed.

I have also contacted the PSN Store to ask for a refund for this game as it does not work as described, in regards to this issue.

Tyler8/17/2015 6:10:17 PMIssue description provided by client over the phone:

Problem: Customer is unable to play the DLC content with a Sub-Account.

Solution: Informed the customer that it is an issue and we are looking into it.


ADDITIONAL DETAILS
Email Address
Reference Number02330539
StatusUpdated
Created Date8/17/2015 6:10:17 PM
Updated Date8/24/2015 3:25:20 PM
Product

PlayStation 4

TOY SOLDIERS

Toy Soldiers: War Chest




DescriptionIssue description provided by client over the phone:

Problem: Customer is unable to play the DLC content with a Sub-Account.

Solution: Informed the customer that it is an issue and we are looking into it.

NoGovt
08-25-2015, 06:57 PM
It's outrageous and it borders on fraudulent behavior by UbiSoft. Apparently some owners are looking into submitting a complaint with the Federal Trade Commission about UbiSoft's actions -- or lack thereof -- to address the problems with this game and the fact that we were never informed that we would have to double-purchase to access.

UbiSoft, are you listening?