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ToZa97
08-12-2015, 03:31 PM
I know it is caused by age restriction but the account I am logged in with is over 18. Tried it several times and I got the same answer every time. Can someone help?

Ubi_Jax
08-12-2015, 03:45 PM
Hi ToZa97 and welcome to the forums.

Can you advise which account you used? The account you're posting on the forums with is still under 18 and as such you'd not be eligible for the Closed Beta.

Thanks.

ToZa97
08-12-2015, 04:36 PM
Thanks for replying so fast,
I tried it also with my other account toza6493 but it did not work either.

Ubi_Jax
08-12-2015, 05:21 PM
Thanks for replying so fast,
I tried it also with my other account toza6493 but it did not work either.

If you continue to have issues with your key, please contact our Technical Support Team HERE. Please ensure to provide a copy of your key and as much information about your issue.

Thanks.

toza6493
08-12-2015, 05:38 PM
If you continue to have issues with your key, please contact our Technical Support Team HERE. Please ensure to provide a copy of your key and as much information about your issue.

Thanks.

Thats me now with my other account but I wasn´t even that far for entering the code.

ToZa97
08-12-2015, 06:30 PM
If you continue to have issues with your key, please contact our Technical Support Team HERE. Please ensure to provide a copy of your key and as much information about your issue.

Thanks.

Will it work with the date of birth if i proceed to get my beta acces in september after that date of birth??

Thanks for the help so far

TheSequacious
08-26-2015, 01:04 PM
Hi ToZa97 and welcome to the forums.

Can you advise which account you used? The account you're posting on the forums with is still under 18 and as such you'd not be eligible for the Closed Beta.

Thanks.


I turned 18 in March of this year and my DoB is incorrect on my account. My Date of Birth on UPlay is set as 15/11/1997 when it is in fact 19/03/1997. When I attempt to change it by editing my details it reverts back to 15/11/1997 no matter what I do. The support pages are useless as there's either always an error or the question/request just doesn't submit.

UbiSeraphim
08-27-2015, 03:43 AM
I turned 18 in March of this year and my DoB is incorrect on my account. My Date of Birth on UPlay is set as 15/11/1997 when it is in fact 19/03/1997. When I attempt to change it by editing my details it reverts back to 15/11/1997 no matter what I do. The support pages are useless as there's either always an error or the question/request just doesn't submit.

Hello TheSequacious,

In order to change the birthdate on your account, please call your regional support center (https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI). Our support staff has the ability to change the date of birth on your account. Thanks!

Deffy--
09-26-2015, 02:31 AM
I am also getting this error and my account age is definitely over 18 :) Any advice on how to fix this?

JARRONJEDI
09-02-2018, 08:45 AM
I can't even get into Rainbow Six Siege My Stats or any of the rainbow six siege content, but all my friends can, and this has gone on for months. Am I restricted or something?

WeebShinigami
04-19-2019, 05:55 AM
But im over 15? And the game is MA15+? Uhhh little help here?