View Full Version : Multiplayer Issues and Ubisoft trace route

05-22-2015, 09:43 AM
I'm still having some problems with trials Fusion and multiplayer. I want to make you aware of the packet loss and path issues I have with my Uplay games. This has been ongoing for some time now and I don't know if there's anything you can do about it but I wanted to make you aware of it.

There seems to be a bad path around Chicago US and Montreal Canada. Uplay client seems to be unaffected by this but games are suffering connectivity issues. I've uninstalled The Crew because of this and Trials Fusion has issues intermittently because of this.

Trace #1
http://i42.photobucket.com/albums/e305/mccammack2001/Ubisoft%20trace.jpg (http://s42.photobucket.com/user/mccammack2001/media/Ubisoft%20trace.jpg.html)

Trace #2
http://i42.photobucket.com/albums/e305/mccammack2001/Ubisoft%20trace%201.jpg (http://s42.photobucket.com/user/mccammack2001/media/Ubisoft%20trace%201.jpg.html)

I doubt there's anything you can do but it's a big possibility that others have this same path from the US.

One moment MP is fine, then if I back out of MP when the packet loss is bad I'll get a black screen and a "Not Responding" message in task Manager. Maybe this is why people are getting failed host migration, downloading UGC forever, and the spinning Samsara logo.

If there's something you can do then great, if not then at least you know.

Here's a CMD Tracert

Tracing route to lb-premium.ubisoft.com []
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms
2 2 ms 1 ms 1 ms L100.LSANCA-VFTTP-16.verizon-gni.net [71.165.132
3 3 ms 7 ms 7 ms G101-0-0-36.LSANCA-LCR-21.verizon-gni.net [100.4
4 * * * Request timed out.
5 5 ms 5 ms 4 ms 0.ae5.BR1.LAX15.ALTER.NET []
6 4 ms 4 ms 4 ms ix-10-0.tcore1.LVW-Los-Angeles.as6453.net [64.86
7 75 ms 78 ms 75 ms if-3-2.tcore1.PDI-Palo-Alto.as6453.net [66.198.1
8 81 ms 81 ms 80 ms if-2-2.tcore2.PDI-Palo-Alto.as6453.net [66.198.1
9 80 ms 79 ms 79 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
10 79 ms 79 ms 80 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
11 * * * Request timed out.
12 * * * Request timed out.
13 reports: Destination net unreachable.

And here are the list of port's I see in Resource Monitor

Trials Fusion exe 179ms port 443 83ms port 443 103ms port 443 97ms port 443 - port 443 - port 443 - port 443 - port 80 - port 80 - port 443 - port 443

Uplay.exe 80ms port 14000

Thanks for your time

05-22-2015, 10:06 AM

I started an email thread about that internally, I am looking for which team needs to have a look at it.
I'll let you know when I have feedback!


05-22-2015, 10:13 AM
Thanks En0-

05-22-2015, 07:23 PM
Hi Maddmonkey,

So I got feedback from the team who takes care of the online infrastructure. The problem with what you reported is not on Ubisoft network, so we don't have access and don't really know who's managing that.

We're going to see if we can find information though but that's unlikely.


05-22-2015, 07:38 PM
I understand.
I didn't think there was anything you could do but anyone who takes this path will probably suffer like me. This has been going on since December and I've been waiting for it to subside.

Thanks for your time En0-

05-25-2015, 03:10 PM
im on PC and when i go multiplayer i have to RE-download every UGT over and over again.
Even when i played them all before.
And when its downloading the game just crashes.

Can you please fix this game for once....im getting tired of this