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View Full Version : Known Issues, Read This First



UbiCeeCee
05-05-2015, 06:23 PM
Gameplay & Performance


http://static2.ubi.com/pxm/ComDevReport/KI/XB1.jpg http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg – Frame rate drop can be observed upon commanding a group of infantry and combat units together in any multiplayer map. [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/XB1.jpg http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg – Units do not respond to navigation path if player goes above enemy base. [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/XB1.jpg http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg – Guardian will start flickering above a fortress or outpost is user stays above it for 2-3 mins. [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/XB1.jpg http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg – Tutorial is missing for building and using unit paths. [In-Progress]


http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg– Frames dropping in-game are observed when a large army of units confront each other during an online match. [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg– If a player quits a game session, they can still be seen present inside the post-game lobby [In-Progress]

Connectivity & Online Features



http://static2.ubi.com/pxm/ComDevReport/KI/XB1.jpg – Ultimate 1v1 sessions appear as 3v3 matches in the list under Watch Mode. [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/XB1.jpg – No user friendly message appearing if a player is in the Spectator slot within a Custom lobby and presses ‘Start’ [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg – Quest notifications from result screens can also be seen in post-game lobbies if the player quickly quits from the result screen [In-Progress]

http://static2.ubi.com/pxm/ComDevReport/KI/PS4.jpg – A player does not switch slots when invited for other slots of the same lobby [In-Progress]

K Ron Spliffs
05-28-2015, 08:17 PM
Snip snip


Hello, was just curious as to when the CPU/Frame-rate issue is gong to have an update? I would really like to play this game online with friends, with out it playing at 10-15 FSP.

Thanks:p

JasonParadise
05-28-2015, 08:49 PM
Hello, was just curious as to when the CPU/Frame-rate issue is gong to have an update? I would really like to play this game online with friends, with out it playing at 10-15 FSP.

Thanks:p

We have identified the issue causing this and we are working with MS on a fix.

sillky6
05-30-2015, 02:12 PM
Unable to connect to AirMech service, please try again later. Please fix this so I can enjoy this game with my friends

grandpajj
06-08-2015, 03:37 AM
Yea hello i recentlly bought the airmech prime (not cube) on the xbox one.its not working everytime i press the airmech prime in the store it sais "you already have in games and apps collection" then my game freezes trying to bring up my airmech prime

BThundah23
06-15-2015, 12:36 AM
xbox one air mech just kicks me out of the game everytime hurrry up ubisoft i wanna play this damn game and i cant play it cuz your game thinks ii have dial up



34 ms

Download speed :22.85mpbs

Upload speed : 6.10 Mpbs

Manufacture : Comcast/Xfinity

TROCKMOX2015
06-26-2015, 08:55 PM
Airmech will not work! Since the update I can't play with friends on coop or pvp...please fix ASAP!

Malmal10
07-04-2015, 11:02 PM
i lost all my progress and all that had purchase my ps4 airmech arena just restarted i need help on how to get back to where i was

B2Pproduction
07-07-2015, 03:08 AM
I have won a loyalty capsule by playing 7 days in a row. I was really happy to finally get it since I wanted to get the diamonds to get some cosmetics for my favorite game, but when I used the item it simply said here's 3000 something kudos and 270 or something diamonds, exited I pressed redeem where I only got the kudos and no diamonds. I would enjoy an simple explication and would be extremely happy and recommend this game even more than I already do to my friends because of great client service. I will keep playing and if this issue comes up again I will inform you if it's a reoccurring event. You may contact me directly via email if you so desire.

My gamer tag is B2Pprod if any other airmech fans and enthusiasts would like to join me for some games.

SnotNosterBol
07-08-2015, 08:43 PM
Hey folks.

Just thought I'd pop in here, and ask about the connection issues on PS4.

I'm from South Africa, and I have played a whopping 1(ONE) online game. After that, no luck. I keep getting the "Disconnected for the game server" error.

I downloaded the game today on the PS4, with hopes that this would not be an issue, as I play PC version as well (And have spent money on the PC version). No servers near my location on the PC(London, England server was the nearest on PC). And seems to be the same on PS4?

I honestly can't agree that it is my connection, as this is the only game I have issues with online (For both PC and PS4), other games I have no problems.

Please let me know what I can do to get this sorted, if there is anything that can be done. Otherwise I'll just have to get rid of both versions of the game, and I really enjoy this game.

Username (PS4) : SnotNosterBol

Thanks

Tyrdran
09-29-2015, 03:36 AM
Was playing as the Paladin Airmech and when I went back to select the ultimate striker for some quick and easy fun, it was no longer in my inventory. I received the ultimate striker when I purchased the prime cube. Has anyone else experienced issues with ultimate's disappearing?

JERRY-666
11-03-2015, 05:27 AM
I can't purchase the gothic core on PS4 nor can the gothic badge be seen when I equip it. :(

JoaoGGPaim
12-26-2015, 02:46 PM
Hello,

It's been about 2 weeks I'm trying to play coop, survival and PvP with my brother and everytime we try we get stucked in the lobby with the message "waiting for server to update" after we press options to go to the game.

I'm in Brazil and he is in Australia. Is there a problem with the servers? Should we do some configuration to solve this?

To play with random players is ok for both of us.

I would really appreciate your help on this.

Thanks!

EternalSonata
10-01-2017, 08:00 AM
Are these issues ever going to be sorted out on Xbox One? This game could also really use a server browser as the current matchmaking makes it very hard to find a match.

lllProdigylll
03-26-2018, 11:51 PM
Any reason as to why my gold vip cubes are not working after spending 40 bucks on this game and having a silver vip prime membership

UbiChrisMANG
03-27-2018, 06:30 PM
Any reason as to why my gold vip cubes are not working after spending 40 bucks on this game and having a silver vip prime membership

Hello and welcome! Our Support team can help you to sort this out. You can reach them here:

Hello! If you've already checked your email's spam, junk, advertisement, etc. filters just in case it got auto filtered by your email client you can reach out to our Support team for help. They have access to accounts and the ability to fix this for you. You can reach them in several ways:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

ExplodedGear
05-05-2018, 01:38 AM
I just reinstalled Airmech Arena on Xbox one today and found that not only was my progress deleted, frustrating but it's a secondary concern, but the game has crashed almost 15 times trying to play the prologue or start the tutorial. I have deleted and reinstalled the game with no change and performing a hard reset on the console had no effect either. Is there any way to fix this? It is a digital copy but this is the first time this issue has come up.

UbiChrisMANG
05-05-2018, 06:46 PM
Hi ExplodedGear, welcome to the forums! If there is a way to resolve this for you our Support team can help out. You can reach out to them using the following methods:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

UxorialPaladin
09-15-2018, 02:26 PM
Hi, back in january I bought the airmech arena starter pack and I recently got back into the game but my silver VIP wasn't there and it wasn't on my ready to install list, does anyone know what to do?