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abhinavd
04-06-2015, 09:04 PM
I am sure that this is a known issue as I have read the posts of several players who have encountered the same problem. This was my first purchase (Been a grinder till now) and the result wasn't pleasing. The game crashed and I did not receive my gems. More than 80 hours have passed and the support hasn't replied as well.

Can you guys tell me how do they rectify this issue (if they do) or should I forget about receiving my gems?

Ticket No. - 02134809

Fevves
04-07-2015, 05:54 PM
Do post here as per OP in that thread: http://forums.ubi.com/showthread.php/990188-Pending-Support-Tickets-Post-Here

Yeah, they tend to reply after like 10-20 days...

HiEverybody3
04-09-2015, 08:18 PM
Do post here as per OP in that thread: http://forums.ubi.com/showthread.php/990188-Pending-Support-Tickets-Post-Here

Yeah, they tend to reply after like 10-20 days...

10-20 days if you are lucky. I have had this problem, and it finally got solved after longer than a month..