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Tron3377
04-06-2015, 11:46 AM
Hi

Ive bought 500 helix points yesterday from the pns shop but I still haven't recieved them. Also in the game estore it says there are none available or any map packs.

Mr_Shade
04-06-2015, 11:49 AM
Hi

Ive bought 500 helix points yesterday from the pns shop but I still haven't received them. Also in the game estore it says there are none available or any map packs.

Hi there,

Please conatct the support team here: www.support.ubi.com - explain the situation and they will process your points shortly.

Please do Private Message me your ticket reference when you have created the ticket [or post it here] and I'll chase it up for you.


So for the inconvenience and the delay!

Tron3377
04-06-2015, 11:57 AM
So are the map packs still available

Mr_Shade
04-06-2015, 12:00 PM
No items have been removed - as far as I am aware - so it maybe a store issue - however we need to get those points credited to you, so please speak to support asap.

waynedavies89
04-06-2015, 12:27 PM
So are the map packs still available


To help clarify, there are no "map packs" for AC Unity, unless you count Dead Kings, which is set in a new map and is a free download. The rest of the Unity DLC content consists mostly of Weapons and Gear.

jonno12
04-06-2015, 01:18 PM
hi

sorry if I sound a little thick but could you tell me step by step how to raise a ticket for help

jonno12
04-06-2015, 01:24 PM
Its TIME SAVER PACKS not map packs sorry

jonno12
04-06-2015, 01:34 PM
hi my ticket number is 02139073

thanks for your help

Mr_Shade
04-06-2015, 01:52 PM
Have forwarded your ticket to a member of the team.

jonno12
04-06-2015, 02:10 PM
HI

great how long will it take and also how will I know when they are on my game.

treelog
04-06-2015, 09:33 PM
Hi

Ive just checked and I still only have 20 helix credits

TICKET NUMBER 02139073