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worilla
01-24-2015, 01:14 PM
Good day,
have ACU version 1.4.0 and comes in Dead Kings after Arno has made a few steps:

[Window Title]
acu.exe

[Main Instruction]
Acu.exe no longer works

[Content]
The program is not properly executed because of a problem. The program will close and you will be notified when a solution is available.

[Program] Close

Acu.exe no longer works

Name of misapplication: ACU.exe, Version: 0.0.0.0, Zeitstempel: 0x548efba5
Name of the faulty module: ACU.exe, Version: 0.0.0.0, Zeitstempel: 0x548efba5
Exception code: 0xc0000005
Fault offset: 0x0000000002707181
ID of the faulty process: 0x1320
Start time of misapplication: 0x01d037cc1ef7f7d2
Path of misapplication: I:\GamesW7\Assassin's Creed Unity\ACU.exe
Path of the faulty module: I:\GamesW7\Assassin's Creed Unity\ACU.exe
Report ID: a270914d-a3bf-11e4-b969-90e6baf4812c

My graphics card is a GTX970 with driver version 347.25

Have a ticket at 1/17/2015 3:53:29 PM ubisoft, but no feedback signal.
Maybe someone here has a solution for me?
(Sry for my bad englisch)

strigoi1958
01-24-2015, 01:24 PM
This is the English forum so you should either write in English or try the German forum, I think a few people have had something similar since opening dead kings.... as you have opened a ticket with Ubi you should wait for their suggestions.
I can only suggest that you make sure your driver is up to date and that you verify your game files.

worilla
01-24-2015, 01:52 PM
Thanks strigoi1958 for your Feedback...i translated my post with the help of the google-translator :)
How long can the answer of the ubisoft-support-team last...several weeks?
How do i verify the game files? Have i to download the hole game aggain?

worilla
01-24-2015, 02:40 PM
PS: The workaround for game crashes did not help me. Now I have no contacts and no Brotherhood anymore...

strigoi1958
01-24-2015, 11:40 PM
You may need to re-install uplay...

to verify the files (Dateien zu überprüfen :confused:) in uplay... if you have steam you can verify your game in your library.

http://i59.tinypic.com/25hzcwh.jpg

worilla
01-25-2015, 09:22 PM
Hey strigoi1958,
Your tip has solved the problem for me!
It has a few minutes lasted but he has failed files found (only ~16MB), downloaded and fixed!
You are my hero! Thank you very much!!!
Such a simple thing should be highlighted more!
I do not understand why this is not known in the German forums, or by the support of ubisoft ... but anyway ... now I can play, thanks to you

strigoi1958
01-25-2015, 11:55 PM
bitte schön ;)