Video Problems | Forums

[Brent17]

Hi.

I just downloaded the demo version of URU. I'd like to make the game work before I purchase it. I have a couple of video problems. One, many of the objects in the URU world are all white, like the fences and the plants. Secondly I am getting some texture ripping.
I've looked through the forums and I can't seem to fix the problems with the advice given.
I'm posting my system specs below (from running the dxdiag). Please help if you can, I am a big fan of the Myst series and would love to make this work.

Thanks, Brent.

------------------
System Information
------------------
Time of this report: 2/25/2004, 17:28:12
Machine name: MBLINDEN
Operating System: Windows 2000 Professional (5.0, Build 2195) Service Pack 4
Language: English (Regional Setting: English)
System Manufacturer: IBM
System Model: 683220U
BIOS: IBM BIOS Ver P9KT21.0
Processor: Intel(R) Pentium(R) 4 CPU 1300MHz
Memory: 638MB RAM
Page File: 192MB used, 1388MB available
Windows Dir: C:\WINNT
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

---------------
Display Devices
---------------
Card name: ATI FireGL Z1 AGP Pro
Manufacturer: ATI Technologies Inc.
Chip type: FGL 9500 AGP (0x4147)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4147&SUBSYS_01721002&REV_80
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6404 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/11/2003 08:57:00, 377856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/11/2003 08:56:40, 630272 bytes
Device Identifier: {D7B71EE2-0207-11CF-B66A-782121C2CB35}
Vendor ID: 0x1002
Device ID: 0x4147
SubSys ID: 0x01721002
Revision ID: 0x0080
Revision ID: 0x0080
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Card name: ATI FireGL Z1 AGP Pro Secondary
Manufacturer: ATI Technologies Inc.
Chip type: FGL 9500 AGP (0x4147)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4167&SUBSYS_01731002&REV_80
Display Memory: 128.0 MB
Current Mode: 1600 x 1200 (32 bit) (75Hz)
Monitor: IBM P200
Monitor Max Res: 1600,1200
Driver Name:
Driver Version: ()
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/11/2003 08:56:40, 630272 bytes
Device Identifier: {D7B71EE2-0227-11CF-B273-73212FC2CD35}
Vendor ID: 0x1002
Device ID: 0x4167
SubSys ID: 0x01731002
Revision ID: 0x0080
Revision ID: 0x0080
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

[Brent17]

Hi.

I just downloaded the demo version of URU. I'd like to make the game work before I purchase it. I have a couple of video problems. One, many of the objects in the URU world are all white, like the fences and the plants. Secondly I am getting some texture ripping.
I've looked through the forums and I can't seem to fix the problems with the advice given.
I'm posting my system specs below (from running the dxdiag). Please help if you can, I am a big fan of the Myst series and would love to make this work.

Thanks, Brent.

------------------
System Information
------------------
Time of this report: 2/25/2004, 17:28:12
Machine name: MBLINDEN
Operating System: Windows 2000 Professional (5.0, Build 2195) Service Pack 4
Language: English (Regional Setting: English)
System Manufacturer: IBM
System Model: 683220U
BIOS: IBM BIOS Ver P9KT21.0
Processor: Intel(R) Pentium(R) 4 CPU 1300MHz
Memory: 638MB RAM
Page File: 192MB used, 1388MB available
Windows Dir: C:\WINNT
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

---------------
Display Devices
---------------
Card name: ATI FireGL Z1 AGP Pro
Manufacturer: ATI Technologies Inc.
Chip type: FGL 9500 AGP (0x4147)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4147&SUBSYS_01721002&REV_80
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6404 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/11/2003 08:57:00, 377856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/11/2003 08:56:40, 630272 bytes
Device Identifier: {D7B71EE2-0207-11CF-B66A-782121C2CB35}
Vendor ID: 0x1002
Device ID: 0x4147
SubSys ID: 0x01721002
Revision ID: 0x0080
Revision ID: 0x0080
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Card name: ATI FireGL Z1 AGP Pro Secondary
Manufacturer: ATI Technologies Inc.
Chip type: FGL 9500 AGP (0x4147)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4167&SUBSYS_01731002&REV_80
Display Memory: 128.0 MB
Current Mode: 1600 x 1200 (32 bit) (75Hz)
Monitor: IBM P200
Monitor Max Res: 1600,1200
Driver Name:
Driver Version: ()
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/11/2003 08:56:40, 630272 bytes
Device Identifier: {D7B71EE2-0227-11CF-B273-73212FC2CD35}
Vendor ID: 0x1002
Device ID: 0x4167
SubSys ID: 0x01731002
Revision ID: 0x0080
Revision ID: 0x0080
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

[Heuris]

There are issues with ATI GPU's in the full version, (and presumably the demo) but they are described as being related to the Radeon line, not FireGL. Of course they probably weren't expecting the game to be played on graphics workstations.

Have you tried disabling full screen anti-aliasing and anisotropic filtering as well as reducing resolution and textures in the Uru Setup Sscreen?

[Brent17]

Yes. I've lowered all the settings to their minimum and the problem persists. I've also downloaded the latest driver for the card.

Can you think of anything else?

Thanks, brent

[Heuris]

Possibly a disparity between Primary and Secondary device resolutions? Can you disable the Secondary when running Uru?

As a side note, those types of adapters hate 16 bit rendering - I would stick with 32 bit.

Another thought is the difference between desktop and game resolution. Maybe bringing them closer together?

[Brent17]

Perfect!

Thanks. I disconnected the second monitor, and now it works beautifully. It even runs smoothly with all the settings all the way up.

Thanks again!

Brent