it's like flight on delay,
we got rights for refund or compensation
I don't think we are 'entitled' to anything other than an explanation and a resolution. Compensation would be welcome and would go a long way to restoring goodwill, but we aren't 'entitled' to it. Though I would strongly suggest this be part of the solution...
its interesting that if you use VPN than it takes seconds for the game to go from preload to play status ... that means what ever the problem is1. it's on steam's end2. it wouldn't take ages to activate the game