Origin account bans
There have been several instances of EA enforcing such bans for what critics argue are comparatively minor infractions, such as making rude comments in EA or BioWare's official forums or in chat.
During March 2011, a user named "Arno" was banned for allegedly making the comment "Have you sold your souls to the EA devil?" Arno's account was banned for 72 hours which prevented him from playing any of his Origin games. After reporting on the details of the incident, website Rock, Paper, Shotgun received a statement from EA saying that Arno's account ban was a mistake, and that future violations on the forums would not interfere with Origin users' access to their games.
Later during October and November, 2011, one user was banned for posting about teabagging dead players. Another user received a 72-hour account suspension for posting a link to his own network troubleshooting guide in the EA forums. EA interpreted this as a "commercial" link, even though the same link had been posted elsewhere in the forums, and EA's own corporate support site and FAQ. One user was permanently banned for submitting a forum post containing the portmanteau "e-peen," which is slang for "electronic *****."
During December 2011, an account belonging to a user named "Aaron" was banned after a user insulted him in EA's forums; another instance also affected a user called "MaximumTaco".
Accusations of spying
Origin's end-user license agreement (EULA) gives EA permission to collect information about users' computers regardless of its relation to the Origin program itself, including "application usage (including but not limited to successful installation and/or removal), software, software usage and peripheral hardware." Initially, the EULA also contained a passage permitting EA to more explicitly monitor activity as well as to edit or remove material at their discretion. However, this section was removed following an outcry over privacy implications. That outcry was fueled in part by pictures and video captured by several German gamers which showed Origin accessing tax programs and other unrelated software, as well as a report by the news magazine Der Spiegel investigating the allegations. In response to the controversy, EA issued a statement claiming they "do not have access to information such as pictures, documents or personal data, which have nothing to do with the execution of the Origin program on the system of the player, neither will they be collected by us." EA also added a sentence to the EULA stating that they would not "use spyware or install spyware on users' machines," though users must still consent to allowing EA to collect information about their computers.
Situation in Germany
According to reports in German newspapers, the German version of Origin's EULA violates several German laws, mainly laws protecting consumers and users' privacy. According to Thomas Hoeren, a judge and professor for information, telecommunication and media law at the University of Münster, the German version of the EULA is a direct translation of the original without any modifications and its clauses are "null and void".