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Thread: Security update regarding your Ubisoft account - please create a new password | Forums

  1. #1

    Security update regarding your Ubisoft account - please create a new password

    Hello All,

    We recently found that one of our Web sites was exploited to gain unauthorised access to some of our online systems. We instantly took steps to close off this access, to begin a thorough investigation with relevant authorities, internal and external security experts, and to start restoring the integrity of any compromised systems.

    During this process, we learned that data were illegally accessed from our account database, including user names, email addresses and encrypted passwords. No personal payment information is stored with Ubisoft, meaning your debit/credit card information was safe from this intrusion.

    As a result, we are recommending you to change your password by clicking this link.

    https://secure.ubi.com/register/Forg.../www.uplay.com

    Out of an abundance of caution, we also recommend that you change your password on any other Web site or service where you use the same or a similar password.

    Additional information can be found here and an official forum thread -- http://forums.ubi.com/forumdisplay.p...a-new-password -- has been created for you to post your questions.

    We sincerely apologise for any inconvenience and thank you for your understanding
    The Ubisoft team
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  2. #2
    Senior Member ecma4's Avatar
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    This is pretty serious, thanks for being up front about it. Can you share details on how the passwords were encrypted? Which algorithm were they stored in, were they salted? I'd like that information so I can get a sense of how serious this is, as it affects my other online accounts.
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  3. #3
    I would love to change my password but when i log on the website and try to edit my account, I got:

    PAGE UNDER MAINTENANCE !

    This page is currently under maintenance.

    Please come back later.

    Thank You,

    Ubisoft Customer Support Team.
    Last edited by ShiroTheSniper; 07-02-2013 at 05:29 PM.
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  4. #4
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    I second that question. I'd also like to know what steps are taken to prevent such maters in the future.

    As a sidenote. It does explain why I got a spam email with my real name in it.
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  5. #5
    UK Forum Manager Ubi-Mush's Avatar
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    Quote Originally Posted by ShiroTheSniper View Post
    I would love to change my password but when i log on the website and try to edit my account, I got:
    Hi and welcome to the forums, which browser are you using? have you tried a different one?
    Ubisoft UK Forum Manager

    Technical Support
    Twitter Support
    Facebook Support

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  6. #6
    Senior Member ecma4's Avatar
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    Passwords seem limited to 16 characters, no way to make that longer eh?
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  7. #7
    Quote Originally Posted by Ubi-Mush View Post
    Hi and welcome to the forums, which browser are you using? have you tried a different one?
    It works now. Thanks alot!
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  8. #8
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    Not to happy about this at all. Only reason I have to have this Uplay account is for some Uplay enabled Xbox 360 games. Which forced me to make an account to play. And since I no longer have those games, as soon as the account management comes back up from maintenance. I will be deleting this account. And for future reference, I will never buy nor play another Uplay enabled Ubisoft game on Xbox that requires me to make another account on here. You had one job, keep my account information safe!
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  9. #9
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    Congrats UBISOFT for making me change all my passwords for everything I use. Bank, Credit Cards, Email, Utilities, Cell Phone, College. How about some compensation! Your ignorance leads to unnecessary burdens on your users. This bit of having accounts compromised has grown old. No body learned anything from Sony. The Uplay thing is junk and there's no reason for it. Played hawx back in 2006 forget I even had a UBISOFT account. Didn't realize you guys even existed anymore.
    Last edited by Opyjs; 07-02-2013 at 05:50 PM.
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  10. #10
    How do I go about deleting my Ubisoft account entirely? The "Edit" feature just redirects to the password reset over and over again whether you reset it or not.
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