Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: Far Cry 3: Unable To Download Game Information | Forums

Map Editor | Far Cry 4 [UK]

Far Cry 4 | Kyrat Tuk Tuk Stories [EUROPE]

Far Cry® 4 Arena Master [UK]

CGI Launch Trailer | Far Cry 4 [PSN] [UK]

  1. #1
    Junior Member
    Join Date
    Dec 2012
    Posts
    1

    Far Cry 3: Unable To Download Game Information

    So yeah this is apparently what my $50 bought huh?
    If anyone knows how to solve this, any help would be appreciated!
    Reply With Quote Reply With Quote

  2. #2
    Community Manager Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    Location
    CRC Newcastle-Upon-Tyne, UK
    Posts
    17,097
    Hi Shad0w293, please contact Technical Support, the link is in my signature.
    Ubisoft Community Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  3. #3
    Senior Member mrtmrc's Avatar
    Join Date
    Jul 2005
    Location
    milano
    Posts
    559
    this game never ceases to amaze me
    FarCry FarCry2 | never forget, n0r erase the past : there would be n0 future | FarCry3
    FarCry
    3
    : GamePlay perfect - 80% playable | Multiplay worthless - 100% unplayable
    FarCry3: Ubisoft Massive Insane LAG
    .GOD save the mp, and DELIVER US from lobby.








    Reply With Quote Reply With Quote

  4. #4
    I have this same problem all I get is the same screen as the op. I bought the game at wal-mart and can't even activate it or play it. Also, Ubi-Mush, the technical support link in your signature is worthless for this problem.
    Reply With Quote Reply With Quote

  5. #5
    UPDATE:

    I've uninstalled and reinstalled the game and the patch and get the same thing.

    I'm totally unable to play the game even in offline mode because I am unable to complete the initial online activation.

    I've tried the diagnostic start-up suggested in the technical support page for launcher problems, no luck.

    I've opened a support ticket with Ubisoft and sent them the attached screenshots stating the problems I've stated here.

    I expect a generic drop-down menu response from "Matt the Ubisoft Tech Support guy" telling me to complete some asinine task I've already done, or which has nothing to do with my stated problem.


    Reply With Quote Reply With Quote

  6. #6
    UPDATE:

    Found the launcher_log this morning in the uplay directory with multiple entries, the one from this morning, a few minutes ago reads like this (all of the others are from last night and similar):

    2012-12-09 09:41:40 [ 4700] INFO HubUtils.cpp (161)
    2012-12-09 09:41:40 [ 4700] INFO HubUtils.cpp (162) -- Starting Ubisoft Game Launcher --
    2012-12-09 09:41:40 [ 4700] INFO HubUtils.cpp (166) Platform: PC.
    2012-12-09 09:41:40 [ 4700] INFO HubUtils.cpp (169) Version: 933.
    2012-12-09 09:41:40 [ 4700] INFO HubUtils.cpp (170) Built: Oct 26 2012.
    2012-12-09 09:41:45 [ 4700] INFO HubUtils.cpp (182) Command line: "-upc_uplay_id" "46" "-upc_game_version" "3" "-upc_exe_path" "QzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxVYmlzb2Z0XEZhckNye SAzXGJpblxmYXJjcnkzX2QzZDExLmV4ZQ==" "-upc_working_directory" "QzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxVYmlzb2Z0XEZhckNye SAz" "-upc_arguments" "IC1sYW5ndWFnZT1FbmdsaXNoIA==" "-language=English" ""
    2012-12-09 09:41:45 [ 4700] INFO Hub.cpp (203) Environment is PROD.
    2012-12-09 09:41:45 [ 1772] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-09 09:41:46 [ 1772] INFO Settings.cpp (89) Proxy is :0.
    2012-12-09 09:41:46 [ 2532] ERROR CheckForStartupGameJob.cpp (49) No configuration found for startup product 46
    2012-12-09 09:42:03 [ 2532] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...s-CZ_loc.txt.z.
    2012-12-09 09:42:03 [ 4128] ERROR LauncherPatcher.cpp (239) Failed to download patch.
    2012-12-09 09:42:08 [ 2532] ERROR GetAvatarJob.cpp (149) Request failed, http status code is 403.
    2012-12-09 09:42:08 [ 2532] ERROR GetAvatarJob.cpp (149) Request failed, http status code is 403.
    2012-12-09 09:42:09 [ 2532] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...achievements.z.
    2012-12-09 09:42:22 [ 2532] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...achievements.z.
    2012-12-09 09:42:26 [ 2532] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...achievements.z.
    Reply With Quote Reply With Quote

  7. #7
    UPDATE!!! UPDATE!!! UPDATE!!!

    Ok, I just tried clicking on those URLs and I can download them manually, but uPlay can't?

    When I looked for those files in the Ubisoft Game Launcher directory they had 0kb of data.

    I tried replacing them with the ones I downloaded manually that had data.

    I kept checking the logs and it was progressively missing files. So I downloaded them all manually and checked the file list in attached pic until I had them all and ran the launcher.

    FINALLY after downloading all of the files manually and placing them in the proper directories, I launched uplay and with a lot of luck, I was able to enter my CD-KEY and ACTIVATE! HOORAY!

    I can launch the game, but now on to the second problem, it crashes in the intro splash screen after loading. Go figure.


    Reply With Quote Reply With Quote

  8. #8

    i have the same problem

    2012-12-16 10:55:19 [ 1656] INFO HubUtils.cpp (162) -- Starting Ubisoft Game Launcher --
    2012-12-16 10:55:19 [ 1656] INFO HubUtils.cpp (166) Platform: PC.
    2012-12-16 10:55:19 [ 1656] INFO HubUtils.cpp (169) Version: 640.
    2012-12-16 10:55:19 [ 1656] INFO HubUtils.cpp (170) Built: Jul 12 2012.
    2012-12-16 10:55:23 [ 1656] INFO HubUtils.cpp (182) Command line: "-orbit_product_id" "46" "-orbit_game_version" "4" "-orbit_exe_path" "QzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxVYmlzb2Z0XEZhckNye SAzXGJpblxmYXJjcnkzLmV4ZQ==" "-orbit_working_directory" "QzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxVYmlzb2Z0XEZhckNye SAzXGJpbg==" "-orbit_arguments" "IC1sYW5ndWFnZT1FbmdsaXNoIA==" "-language=English" ""
    2012-12-16 10:55:25 [ 1656] INFO Hub.cpp (197) Environment is PROD.
    2012-12-16 10:55:29 [ 3988] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-16 10:55:30 [ 3988] INFO Settings.cpp (89) Proxy is :0.
    2012-12-16 10:55:30 [ 4624] ERROR CheckForStartupGameJob.cpp (49) No configuration found for startup product 46
    2012-12-16 10:55:44 [ 4624] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...welcome.html.z.
    2012-12-16 10:55:44 [ 4716] ERROR LauncherPatcher.cpp (239) Failed to download patch.
    2012-12-16 10:55:55 [ 4624] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...achievements.z.
    2012-12-16 10:56:03 [ 4624] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...achievements.z.
    Reply With Quote Reply With Quote

  9. #9
    Community Manager Mr_Shade's Avatar
    Join Date
    Nov 2009
    Location
    United Kingdom
    Posts
    20,105
    Please make sure you are contacting support - they will be able to advise you about fixes.

    www.support.ubi.com
    Reply With Quote Reply With Quote

  10. #10
    2012-12-16 11:07:23 [ 2196] INFO HubUtils.cpp (161)
    2012-12-16 11:07:23 [ 2196] INFO HubUtils.cpp (162) -- Starting Ubisoft Game Launcher --
    2012-12-16 11:07:23 [ 2196] INFO HubUtils.cpp (166) Platform: PC.
    2012-12-16 11:07:23 [ 2196] INFO HubUtils.cpp (169) Version: 640.
    2012-12-16 11:07:23 [ 2196] INFO HubUtils.cpp (170) Built: Jul 12 2012.
    2012-12-16 11:07:28 [ 2196] INFO HubUtils.cpp (182) Command line: "-orbit_product_id" "46" "-orbit_game_version" "4" "-orbit_exe_path" "QzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxVYmlzb2Z0XEZhckNye SAzXGJpblxmYXJjcnkzLmV4ZQ==" "-orbit_working_directory" "QzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxVYmlzb2Z0XEZhckNye SAzXGJpbg==" "-orbit_arguments" "IA=="
    2012-12-16 11:07:28 [ 2196] INFO Hub.cpp (197) Environment is PROD.
    2012-12-16 11:07:29 [ 4328] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-16 11:07:30 [ 4328] INFO Settings.cpp (89) Proxy is :0.
    2012-12-16 11:07:30 [ 4120] ERROR CheckForStartupGameJob.cpp (49) No configuration found for startup product 46
    2012-12-16 11:07:44 [ 4120] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...s-CZ_loc.txt.z.
    2012-12-16 11:07:44 [ 208] ERROR LauncherPatcher.cpp (239) Failed to download patch.
    2012-12-16 11:07:55 [ 4120] ERROR PatchDownloadJob.cpp (858) Unexpected response code 500 when downloading url http://static3.cdn.ubi.com/orbit/upl...achievements.z.
    2012-12-16 11:08:10 [ 688] ERROR HttpRequest.cpp (167) Request http://static3.cdn.ubi.com/orbit/upl.../46/latest.txt timed out. Time-out was set to: 10000
    2012-12-16 11:08:10 [ 4120] ERROR PatchDownloadJob.cpp (357) Failed to get remote version. Url is http://static3.cdn.ubi.com/orbit/upl.../46/latest.txt.
    Reply With Quote Reply With Quote

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •