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Thread: Uplay login Problems | Forums

  1. #1
    Junior Member
    Join Date
    Nov 2012
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    4

    Uplay login Problems

    every time i try logging into Uplay i get the Error message failed to log in problem with your internet connection.
    i have spent hours in these forums i have tried all the guides here i have uninstalled and re installed i have used other internet providers to try and connect but nothing changes

    and if your asking yes i have seen and tried everything in these 2 links http://forums.ubi.com/showthread.php...roubleshooting http://ubisoft.custhelp.com/app/answ...ail/a_id/17490

    still cant login. and offline mod wont work cause you have to have logged in first.

    i have sent a message to tech support but i also want to write it here to see what other help i can get.

    i checked the luncher_log and every time i try to log in it says this.... Failed to download Satellite list.
    i have no idea what that means but i know that's the problem, but the thing is searching threw Google and so on there's no info about this.

    well any help would be very helpful and much appreciated thanks.
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  2. #2
    Junior Member
    Join Date
    Nov 2012
    Posts
    4
    might as well add this if it helps.

    2012-12-01 20:52:54 [ 3260] INFO HubUtils.cpp (161)
    2012-12-01 20:52:54 [ 3260] INFO HubUtils.cpp (162) -- Starting Ubisoft Game Launcher --
    2012-12-01 20:52:54 [ 3260] INFO HubUtils.cpp (166) Platform: PC.
    2012-12-01 20:52:54 [ 3260] INFO HubUtils.cpp (169) Version: 942.
    2012-12-01 20:52:54 [ 3260] INFO HubUtils.cpp (170) Built: Nov 26 2012.
    2012-12-01 20:52:57 [ 3260] INFO HubUtils.cpp (182) Command line:
    2012-12-01 20:52:57 [ 3260] INFO Hub.cpp (203) Environment is PROD.
    2012-12-01 20:52:57 [ 5892] ERROR StatisticsCache.cpp (162) Cannot open file 'C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/cache/statistics/data'. Std error is "No such file or directory" and error number is 2.
    2012-12-01 20:52:57 [ 5892] ERROR StatisticsCache.cpp (162) Cannot open file 'C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/cache/statistics/data.backup'. Std error is "No such file or directory" and error number is 2.
    2012-12-01 20:52:59 [ 4980] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-01 20:52:59 [ 4980] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 20:53:02 [ 4980] INFO Settings.cpp (104) Detected proxy :0.
    2012-12-01 20:54:20 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 20:54:20 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 20:54:20 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 20:54:20 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 20:54:20 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 20:54:22 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 20:54:22 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 20:54:22 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 20:54:22 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 20:54:22 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 20:54:25 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 20:54:25 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 20:54:25 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 20:54:25 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 20:54:25 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:17:52 [ 1612] INFO Offline.cpp (159) Could not find file C:\Users\Simba\AppData\Local/Ubisoft Game Launcher/users.dat
    2012-12-01 21:20:36 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:20:36 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:20:36 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:20:36 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:20:36 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:20:40 [ 4980] INFO Settings.cpp (111) Applying forced proxy settings, proxy is :0.
    2012-12-01 21:22:45 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:22:45 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:22:45 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:22:45 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:22:45 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:22:47 [ 1612] INFO Offline.cpp (159) Could not find file C:\Users\Simba\AppData\Local/Ubisoft Game Launcher/users.dat
    2012-12-01 21:22:50 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:22:50 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:22:50 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:22:50 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:22:50 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:22:52 [ 1612] INFO Offline.cpp (159) Could not find file C:\Users\Simba\AppData\Local/Ubisoft Game Launcher/users.dat
    2012-12-01 21:22:58 [ 4980] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-01 21:22:59 [ 4980] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:01 [ 4980] INFO Settings.cpp (104) Detected proxy :0.
    2012-12-01 21:23:03 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:03 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:23:03 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:23:03 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:23:04 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:05 [ 1612] INFO Offline.cpp (159) Could not find file C:\Users\Simba\AppData\Local/Ubisoft Game Launcher/users.dat
    2012-12-01 21:23:08 [ 5960] INFO Settings.cpp (111) Applying forced proxy settings, proxy is :0.
    2012-12-01 21:23:23 [ 5960] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-01 21:23:24 [ 5960] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:26 [ 5960] INFO Settings.cpp (104) Detected proxy :0.
    2012-12-01 21:23:30 [ 4980] INFO Settings.cpp (124) Applying no proxy as proxy settings.
    2012-12-01 21:23:33 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:33 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:23:33 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:23:33 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:23:33 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:35 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:35 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:23:35 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:23:35 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:23:35 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:39 [ 4980] INFO Settings.cpp (70) Applying automatic proxy settings, detecting proxy.
    2012-12-01 21:23:39 [ 4980] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:42 [ 4980] INFO Settings.cpp (104) Detected proxy :0.
    2012-12-01 21:23:43 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:43 [ 1612] ERROR OrbitConnection.cpp (596) Failed to download Satellite list. HTTP response status is 0.
    2012-12-01 21:23:43 [ 1612] ERROR OrbitConnection.cpp (547) Unable to get a Orbit Satellite from the satellite list.
    2012-12-01 21:23:43 [ 1612] ERROR OrbitConnection.cpp (121) LogIn failed. Failed to connect
    2012-12-01 21:23:43 [ 1612] ERROR CurlHandle.cpp (348) CURL error! 52 Message: Server returned nothing (no headers, no data)
    2012-12-01 21:23:44 [ 1612] INFO Offline.cpp (159) Could not find file C:\Users\Simba\AppData\Local/Ubisoft Game Launcher/users.dat
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  3. #3
    Same Problem, i have tried everything i can think of to fix this problem but it still won't let me login. :"A Ubisoft service is not available at the moment. You can try again later or switch to offline mode." and i cant get any help from ubisoft as well. my problem started happening in november
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  4. #4
    Community Manager Ubi-Mush's Avatar
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    E. Sussex, UK
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  5. #5
    i have had the same problem. and i tried everything i could find.

    but then i thought i would try connecting thru a vpn (HMA) and then it suddenly worked
    i should mention that i have the pro version of hide my ***
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