Thread: Rocksmith USB Guitar Adapter Problems | Forums

  1. #1

    Rocksmith USB Guitar Adapter Problems

    Hello,

    I'm unable to get my PC to successfully install the device drivers for the RealTone cable. Here are the screenshots of the related information:







    Please help me figure out whats wrong. Been dying to play Rocksmith!!

    Brian
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  2. #2
    rcole_sooner's Avatar Moderator
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    Try removing the other input device.
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  3. #3
    shihdo's Avatar Senior Member
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    install asio4all... should help
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  4. #4
    Originally Posted by rcole_sooner Go to original post
    Try removing the other input device.
    I only have one device connected to that hub. When I unplug the Rocksmith cable, the "USB Input Device" disappears as well. I've expanded the item to give the next level here:



    Also, to get more information about the "HID-compliant consumer control device" I went to properties and got a screenshot of the hardware IDs:



    I'm hoping this information will help you diagnose this issue as that I'm still unable to play Rocksmith that I purchased on Steam
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  5. #5
    rcole_sooner's Avatar Moderator
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    Well, it is beyond me to offer anymore advice.

    Have you posted all of this to ubisoft support?
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  6. #6
    shihdo's Avatar Senior Member
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    Have you tried asio4all. I installed it to run guitar rig and guitar pro, cable works no problem with this program.
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  7. #7
    Originally Posted by shihdo Go to original post
    install asio4all... should help
    Originally Posted by shihdo Go to original post
    Have you tried asio4all. I installed it to run guitar rig and guitar pro, cable works no problem with this program.
    Unfortunately Rocksmith does not use ASIO, so that's not a solution for this user. Besides, you need have the original driver installed for ASIO4ALL to work.
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  8. #8
    I've opened a ticket with Ubi support. I'll update this thread once a resolution is found.
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  9. #9
    I opened a ticket on the 7th and have not heard anything other than the automated reply from support. This is terrible support.
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  10. #10
    Is it a hub or is it directly on the mainboard ? If it's a hub, is it powered ? Have you tried on a direct port ?
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