Game is all black... | Forums

[PeterBolinder]

Mainly using crome, but tried to use Internet explorer too, same thing.

My game is all black. When I log in I see all the buttons (friends, xp, energy etc.), but the game is black. If I click a button i get into that menu, but when I exit I can't click on anything any more.

I played without any problems for about a week, this started very sudden while I was afk for a min. The game was not open during my afk.

The backround music does not play either.

Peter

[PeterBolinder]

And its not the computer, I have tried with a different account. And that works without a problem...

[Ubi-Lhainiev]

Hi Peter,

Please try the following troubleshooting steps. If these do not help, please contact Support. I have provided the link below.

Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
Clear your browser history and cookies: Not sure how? http://ubi.li/Y4JzZ
Try a different browser

OR

Please contact support at -http://ubisoft.custhelp.com/app/ask for help with this.

Once you register with Ubisoft, click on Support, then choose Support again from the drop down. Then you will see a bar that says Platforms - select Facebook Games, then you will see "Ask a Question", then select Facebook Games - and House will appear under that list.

Regards,
HouseMD Team

[frenzshoppe]

same problem i experienced.. what will i do now?

[Ubi-Lhainiev]

Frenzshoppe - please contact Support so they can look into this for you. I have provided the link above.

Thanks for playing!

Regards,
HouseMD Team

[adzik888]

The same problem in my game. I tried to play on different computers,on different browsers and the game is black all the time.

[Ubi-Lhainiev]

Hi Adzik888,

Please try the following troubleshooting steps. If these do not help, please contact Support. I have provided the link below.

Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
Clear your browser history and cookies: Not sure how? http://ubi.li/Y4JzZ
Try a different browser (like Google Chrome or Firefox)

OR

Please contact support at http://ubisoft.custhelp.com/app/ask for help with this.

Once you register with Ubisoft, click on Support, then choose Support again from the drop down. Then you will see a bar that says Platforms - select Facebook Games, then you will see "Ask a Question", then select Facebook Games - and House will appear under that list.

Regards,
HouseMD Team