Results 1 to 7 of 7

Thread: Game is all black... | Forums

  1. #1

    Game is all black...

    Mainly using crome, but tried to use Internet explorer too, same thing.

    My game is all black. When I log in I see all the buttons (friends, xp, energy etc.), but the game is black. If I click a button i get into that menu, but when I exit I can't click on anything any more.

    I played without any problems for about a week, this started very sudden while I was afk for a min. The game was not open during my afk.

    The backround music does not play either.

    Peter
    Reply With Quote Reply With Quote

  2. #2
    And its not the computer, I have tried with a different account. And that works without a problem...
    Reply With Quote Reply With Quote

  3. #3
    Moderator Ubi-Lhainiev's Avatar
    Join Date
    Jul 2012
    Location
    Ontario, Canada
    Posts
    2,000
    Hi Peter,

    Please try the following troubleshooting steps. If these do not help, please contact Support. I have provided the link below.

    Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
    Clear your browser history and cookies: Not sure how? http://ubi.li/Y4JzZ
    Try a different browser

    OR

    Please contact support at -http://ubisoft.custhelp.com/app/ask for help with this.

    Once you register with Ubisoft, click on Support, then choose Support again from the drop down. Then you will see a bar that says Platforms - select Facebook Games, then you will see "Ask a Question", then select Facebook Games - and House will appear under that list.

    Regards,
    HouseMD Team
    Reply With Quote Reply With Quote

  4. #4
    same problem i experienced.. what will i do now?
    Reply With Quote Reply With Quote

  5. #5
    Moderator Ubi-Lhainiev's Avatar
    Join Date
    Jul 2012
    Location
    Ontario, Canada
    Posts
    2,000
    Frenzshoppe - please contact Support so they can look into this for you. I have provided the link above.

    Thanks for playing!

    Regards,
    HouseMD Team
    Reply With Quote Reply With Quote

  6. #6
    Junior Member
    Join Date
    Nov 2012
    Posts
    1
    The same problem in my game. I tried to play on different computers,on different browsers and the game is black all the time.
    Reply With Quote Reply With Quote

  7. #7
    Moderator Ubi-Lhainiev's Avatar
    Join Date
    Jul 2012
    Location
    Ontario, Canada
    Posts
    2,000
    Hi Adzik888,

    Please try the following troubleshooting steps. If these do not help, please contact Support. I have provided the link below.

    Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
    Clear your browser history and cookies: Not sure how? http://ubi.li/Y4JzZ
    Try a different browser (like Google Chrome or Firefox)

    OR

    Please contact support at http://ubisoft.custhelp.com/app/ask for help with this.

    Once you register with Ubisoft, click on Support, then choose Support again from the drop down. Then you will see a bar that says Platforms - select Facebook Games, then you will see "Ask a Question", then select Facebook Games - and House will appear under that list.

    Regards,
    HouseMD Team
    Reply With Quote Reply With Quote

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •