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Thread: Where's my game? | Forums

  1. #1
    Junior Member
    Join Date
    May 2005
    Posts
    1

    Where's my game?

    I purchased From Dust yesterday and it said I would receive an email with instructions for downloading the game. 16 hours later an no email received yet (yes, I verified that I had an active email attached to my account). Using the UPlay PC client I can see my order under order history but rather than let me "redownload" it I just see a message saying to go to my games and download it from there - the problem is that there are no games showing up under My Games! Any ideas appreciated.
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  2. #2
    UK Forum Manager Ubi-Mush's Avatar
    Join Date
    Nov 2011
    Location
    E. Sussex, UK
    Posts
    14,300
    Hi, Sorry to hear you are having problems, I am looking into the issues with the Uplay discounted games. Please keep hold of any transaction details such as PayPal transaction numbers and screenshot your webpage receipt.

    I will update you when I know more but in the meantime please contact Customer Support with the above details https://shop.ubi.com/store/ubiemea/e...500#bottomForm
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