The game is not starting or is auto-closing Heroes 6 after I start the game | Forums

[killicess]

Hello,

The game is not starting or is auto-closing Heroes 6 after I start the game from U-Play. This is consistent even after i rebooted my computer. This happened after the patch yesterday. Please provide assistance. Launching the game from safe-mode yields the same results.

On 1 occasion, it did provide me a crash screen from Windows, but after that 1 time, it didn't provide it anymore.

I am running on an Intel motherboard and Windows Vista. This is not a MAC/APPLE.

Assistance will be greatly appreciated.

Edit:
I have restarted the game a few times and I finally got the windows error message, which is the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Might & Magic Heroes VI.exe
Application Version: 1.1.0.0
Application Timestamp: 4e85f0a8
Fault Module Name: Might & Magic Heroes VI.exe
Fault Module Version: 1.1.0.0
Fault Module Timestamp: 4e85f0a8
Exception Code: c0000005
Exception Offset: 007879ec
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Please help, I really want to play Heroes 6 again.

Have a good day

[DreamTeam91]

I'm having the same problem as this, although I haven't seen the error message yet. As a note, I'm running Windows 7 Home.

[Ubi-Mush]

Hi guys, please ensure you have the latest drivers and patches and please contact technical support, the link is in my signature.