Problems with House downloading to play | Forums

[eva.reed]

I am having problems with the House Critical Cases loading to be able to play it will let me receive gifts but I can't send any and it won't let me past the first screen before playing starts. Is anyone else having these problems?

[Ubi-Lhainiev]

Hi Eva,

Please try the following troubleshooting steps. If you continue to have issues, please contact our Support Team. I have provided the link below.

Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
Clear your browser history and cookies: Not sure how? http://ubi.li/Y4JzZ
Refresh your web page (Press the F5 Key within any given browser).
Restart your browser and ensure that all windows/browser tabs are closed
Try a different browser

OR

Contact Customer Support at http://ubisoft.custhelp.com/app/answ...st/p/2070,2454.

Please make sure you are logged into you Uplay/Facebook Account. Under Platform and Title, select “Facebook/Web Games” and in the same dropdown you will see “House” and then select your category.

For instructions on how to submit a ticket: http://forums.ubi.com/showthread.php...ontact-Support

Regards,
HouseMD Team