Weird out-of-sync problem... | Forums

[Hermenexildo]

Hello, hope someone can help me out of this, since I didnt find out anything on google.

The problem is that the game keeps repeating the "Out of sync" error about 2-3 seconds after each intro video. Sometimes, it seems to me, the error appears only when someone makes the first movement (in hunter mode for instance).

Its really strange because both of us have already successfully played with other persons, my friend from Germany with a realtively low framerate though (~20FPS according to him).

We correctly forwarded the ports and tested it and we also deactivated Windows and Router Firewalls. We even tried Virtual network programs like Hamachi or Tunngle. Nothing changed when setting graphical options extremely low, so it appears to be something with the connection.

Does anybody have an idea what could cause this problem? The out-of-sync error is quite frequent it appears, but in our case, we cant even play for a little bit, which proves that there is something well configured.... I think.

ANY help would be much appreciated!

[Ubi-Mush]

Hi, I would suggest you contacting technical support who can troubleshoot with you,the link is in my signature.

[Hermenexildo]

Thx for responding!

Well I already asked Tech Support at the same time and you wont believe what they said. I asked him in german, the language I use in daily life, and he responded literally:

"Hi, thx for blabla.

The problem occurs because you have a problem with your Monitor.

Please contact the manufacturer to find out which resolution you need to play games.

Greetings,
Ubisoft"

HAHAHAHAHAHA

I responded kindly, but I was quite furious after reading his message. I asked him politely to explain to me how an out-of-sync error could have anything to do with the Monitor, since Outt-of-sync actually means that the game data is not delivered fast enough. Well I at least that it has very much to do with that, Im not a computer specialis either.

And now, 3 days have passed since Ive asked him again but there is no response yet.