cant play game | Forums

[millingpat]

i have not been able to play this game in a month i cant do anything collect medicine,cant tend to people in waiting room etc but my credit will go away went click on patience etc.can you fix this problem or not i have heard many complains about this issue, never had a problem on a game that went this long before it was fixed

[Ubi-Lhainiev]

HI Millingpat,

I am sorry you are experiencing an issue with your game. There are a few "initial" troublshooting steps you can try and if it doesn't resolve your issue, I have provided a link to Support.

Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
Clear your browser history and cookies: Not sure how? http://ubi.li/Y4JzZ
Refresh your web page (Press the F5 Key within any given browser).
Restart your browser and ensure that all windows/browser tabs are closed
Try a different browser (Chrome, Firefox, IE)

If you continue to have issues, please contact our customer support http://ubisoft.custhelp.com/app/answ...st/p/2070,2454 by clicking "Ask a question" to get a solution on your account specifically. Make sure you are logged in the right Facebook or Uplay account and that you choose "House" in the scroll down menu before you send.”


For instructions on how to submit a ticket: http://forums.ubi.com/showthread.php...ontact-Support

Regards,
House MD Team