Can't play house for 3 weeks now... | Forums

[est19792012]

I have been trying to play everyday and I click on everything and it takes my energy but will not let me heal or anything else..
Wrote support like 4 times and that won't help... Any ideas???

[ubi-captherp]

Are you saying that you sent a formal request for support to http://www.ubi.com/us/support/ and you have gotten no answer at all? If so, let me know and I will see what I can do.

Best,
House MD Team

[gptravel]

Well you're not the only one having that problem! Apparantly there's a problem with the game code (answer from support), why it only affects some people and not others, is beyond me, that answer remains unanswered! But man I'm getting tired of waiting!!

[RowenaTew]

Are you saying that you sent a formal request for support to http://www.ubi.com/us/support/ and you have gotten no answer at all? If so, let me know and I will see what I can do.

Best,
House MD Team

Hi I am new to the forums, and have also had problems playing for about 3 weeks now - I have sent a formal request for support and have not got any answer at all. I was really enjoying the game, but it seems happy to take my money and not give me gaming in return. Please get this sorted - it's kinda boring now

[UBI-ADreamer]

Hi All,

I am sorry you are experiencing issues with your game and do apologize for the wait from support. In the meantime can you please try these troubleshooting steps?

Refresh your web page (Press the F5 Key within any given browser).
Restart your browser and ensure that all windows/browser tabs are closed
Check your installation of Flash to see that you have the latest version: http://www.adobe.com/software/flash/about/
Clear your browser history and cookies. For Steps on how to do this: http://ubi.li/Y4JzZ
Try another browser (optional).

Let me know if this helps. Lastly, here is a guide how to contact support, in case anything was missed: http://forums.ubi.com/showthread.php...ontact-Support

Best Regards,
House MD Team

[mondrawy]

I'm also having this problem, my patient has gone permanently code blue and I cannot revive him whatsoever. All attempts at reviving him simply waste energy and he still ends up code blue, I think he's dead . I've tried all those steps and even tried an entirely different PC, no resolution. Its definitely a problem with the game. I've also contacted support and received no reply

[UBI-ADreamer]

Hi Mondrawy,

I'm sorry you haven't heard from the Support Team yet, when did you submit your ticket?

Regards,
HouseMD Team

[mondrawy]

I've received a reply yesterday, I've been told its been relayed to development, that there is no ETA on a fix and that I should start a second FB account to play , which is not really an ideal solution. So its quite likely I'll just stop playing this game and gradually lose interest since it appears a fix will be taking a very long time, which is a real shame . ah well

[millingpat]

i have been trying to play everyday and i click on everything and it takes my energy but will not let me heal or anything else..
wrote support like 4 times and that won't help... Any ideas???

have your problem been solved yet,having same problem

[hotpeacemaker]

Well you're not the only one having that problem! Apparantly there's a problem with the game code (answer from support), why it only affects some people and not others, is beyond me, that answer remains unanswered! But man I'm getting tired of waiting!!

I totally agree...its been like 2 wks for me and its on case 7 and i cant resuscitate the critical patient no matter how much energy i use back to back...i have even tried using a different computer