We are aware of the issues some of you are facing following the launch of the new Uplay PC client. If you are reading this forum and this specific topic, there is a good chance that everything is not running as smooth as we would like on your side, so please accept our apologies for the frustration it might be causing you and know that the whole team is dedicated to sort these issues out in the most diligent fashion.
In order to do so, your feedback is extremely valuable. When reporting an issue on the forums or contacting Support, make sure that you include all possible details on what you are trying to do, what doesn't work as intended, as well as your Uplay account username. When contacting Support, it will also help us a lot if you can attach the log from the Uplay client, which can be found at the following location:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\ launcher_log.txt
Below is a list of known issues which we are currently investigating, as well as possible solutions or workarounds that you will need to try first.
Uplay PC asks me to download a game which is already on my computer.
This can happen when the game was not installed properly and the registry key is missing, for example if the game files were copied directly without using the game installer. Reinstalling the game via the Uplay client usually fixes the issue.
I get an error message when clicking on the game in my Games tab.
If the game was not uninstalled properly, for example by simply deleting the files, some registry keys might still be present on your computer which leads the PC client to believe the game is installed though files are missing. Try re-installing the game from the original DVD or executable to fix this issue.
Some of my games are not showing in the Uplay Games tab.
Games that you have bought on Steam have to be launched via the Steam client or via a shortcut created in the Steam client. They cannot be started directly via Uplay PC, which is why they are not showing under the Games tab.
For all other games, please let us know which game is not showing, where you bought it afrom nd whether or not the game is currently installed on your computer.
My saved games data doesn't show in the game anymore
We know how important the time you have invested in your games is and we are investigating very seriously all reports we receive on saved games. Patch 2.0.1 and patch 2.0.2 have been released on Wednesday July 4th and Friday July 6th and has resolved the issue for many players. Please let us know if it is the case for you too or if you still have problems with saved games data not being available.
I can see some of my saved games, but they are not the most recent ones
Saved game data is synchronized when you quit the game. If you find that your progression is not up to date when launching the game, please exit the game and restart. This solves the issue in most cases.
Also, make sure you let enough time for the synchronization to take place when you quit a game and do not close the client before it is done.
When I'm launching a Steam game via a shortcut, Uplay PC is asking me to enter the CD key.
Your shortcut probably points directly to the executable in the game folder. Please create a new shortcut via Steam : open your games Library in the Steam client, right click on your game and select "Create Desktop Shortcut".
My Uplay login and password do not work in Uplay PC though they work on the website.
Your Uplay password might actually be shorter than you think!: Uplay passwords are a maximum of 16 characters. The Uplay website actually does not register additional characters in the password field, but Uplay PC does. Make sure you only type in the first 16 characters and you should be logged in.
Assassin's Creed Revelations suffers from very low FPS and feels laggy since the update to the new Uplay PC client.
We have had only a few reports of this issue and are currently investigating it. In the meantime, try disabling the overlay in the Uplay PC settings (the little cog left of your username on the top right). Please make sure to also send a ticket to our Support team.