If you are running in Windows XP, take the following steps: 1) Exit Steam. 2) Go to the "Start" menu, select "Run", type "regedit" and click "OK". 3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE 4) Right click and select "Permissions" 5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".
The remaining steps apply to *all* versions of Windows.
Please also verify the GCF for this game as outlined here:
Steam won't give you a refund, you'll get thrown a bunch of links to useless threads and given generic "fixes". 3-4 days later after getting you jumping through hoops they'll up and say "We don't offer refunds unless it's a pre-order blah blah"
So Ubisoft stole our money and Steam/Valve won't help us out by giving us refunds and getting the money back from Ubi who wasted everyone's time with a bogus release that needs a good 4 months of development...
I got the exact same response yesterday. I've updated my ticket with them and said that it simply doesn't work after going through all their troubleshoots (which it doesn't). It's unfortunate that it takes a couple of days for them to respond though.
Yes, same response here. I guess it's their mandatory response for this game. I responded that I have tried these things and it still does not work. I have now made the gesture that I wish to have a more personal response in which they actually respond to my question of wanting a refund, and I also asked them whether they needed any additional information before being able to reimburst me with a refund. Hope this helps
I think they got too many simlar tickets so they create a template to auto reply
And yes, steam don't refund unless it's still in preorder state. It's normal considering that the SN/CD key it's one time use. But if you try harder(multiply tickets ) and get lucky, say meet a kind customer service, he/she may actually refund you. I heard that some dude bought a copy of ARMA II on steam and claim he didn't like the game(before he played it ) and asked for a refund, and he actually got it, "only for this time".
Sorry I can't provide some real advices. As for me, the game works, not as good, but I'll wait for the patch. Won't preorder any ubi games though.