my game doesnt work | Forums

[ubi-captherp]

OK, thanks -- I know there are currently issues that are being worked on, with no date of fix as yet, but it won't hurt to contact Support. Thanks for your patience.

Best,
House MD Team

[RowenaTew]

Me too - I have raised it with the support team. I can see that you are working on it but that doesn't help when you haven't been able to play for weeks, and you have still taken money from us to play.

[Deltaa38]

Here's a tip: If anyone has a suspicion that a game problem may be Flash related, instead of separately downloading and updating it, it's ideal to use Google Chrome because Flash is installed and updated automatically within the browser itself. This could be an easy way to solve a game problem, or reliable way to isolate a non-flash game related problem.

[no.0n3]

Me too - I have raised it with the support team. I can see that you are working on it but that doesn't help when you haven't been able to play for weeks, and you have still taken money from us to play.

Keep in mind it's still in Beta... but yeah; it's annoying enough for me, and I would never pay to play a game.

[Ubi-Lhainiev]

Also, please feel free to contact Support at http://ubisoft.custhelp.com/app/answ...st/p/2070,2454 for any game related issues. My apologies for those of you that already have and are waiting on a resolution. We do appreciate your patients while we iron out the kinks.

Please make sure you are logged into you Uplay/Facebook Account. Under Platform and Title, select “Facebook/Web Games” and in the same dropdown you will see “House” and then select your category.

For instructions on how to submit a ticket: http://forums.ubi.com/showthread.php...ontact-Support

Regards,
HouseMD Team