Attention [GM]LenesBeans! | Forums

[LMV Violation]

I'm posting here just to remind you of the conversation we had and to create what we talked about so it would be official... oh and I want the installer fixed for my laptop ;p

[LeneBeans]

HAHA! Well the title sure did catch my attention! What error are you having with the launcher on your laptop? Are you sure it meets the minimum requirements? Here they are in case you arent sure:

Minimum Configuration:


Supported OS: Windows XP (32-64 bit) / Windows Vista (32-64 bit) / Windows 7 (32-64 bit)


Processor: 2.6 GHz Intel Core 2 Duo


RAM: 2 GB


Video Card: 256 MB DirectX 9.0-compliant card with Shader Model 3.0 or higher (*see supported list)


Sound Card: DirectX 9.0-compliant sound card


Peripherals Supported: Keyboard, mouse, optional controller

[LMV Violation]

Well, guess it's the CPU... you should lower the requirements because I'm sure I can play the game ^.^

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System Information
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Time of this report: 6/25/2012, 08:44:28
Machine name: **********
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS M1530
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
Processor: Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 2350MB used, 5835MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode


------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 186.6 GB
Total Space: 244.1 GB
File System: NTFS
Model: M4-CT256M4SSD2 ATA Device

Drive: D:
Model: MAT****A BD-RE UJ-225S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

[LeneBeans]

It looks like your processor may not be able to handle it. You also need at least 256MB of dedicated memory on your graphics card, you didn't include that but that could be the reason you aren't able to play on your laptop.

[LMV Violation]

I have 512MB dedicated

[LeneBeans]

Unfortunately, your processor still doesn't meet the requirements. Are you receiving an error when trying to install?

[LMV Violation]

Nope, installed perfectly... just errors when I try to run it... looks like a program issue... the system can run Diablo III on high graphics so I know it can handle gro... if you have it programmed to check the processor and not work that would explain... if not then there is an issue and I would be happy to provide you guys with whatever reports you wanted.

[LeneBeans]

You can submit a support ticket with screenshots of the errors, but more than likely we will not be able to help you because your system's processor does not meet the minimum requirements.

[LMV Violation]

I lied... just double checked and it only has 256MB of discrete memory and has 2030MB total (rest is shared)... it's a nvidia 8600M GT graphics chip... and the error is...

[LeneBeans]

Please send in a support ticket.