Ubisoft's latest system update has lock people out of their games | Forums

[Barney909]

This just in from Ubisoft support:

First please go to the following location:

/Users/~/Library/Application Support/Steam/SteamApps/common/splinter cell conviction/Ubisoft/Ubisoft Game Launcher.app

Once you will find it please rename the app by adding letters OLD to word Launcher. Afterwards please download the launcher using the link below:

http://static3.cdn.ubi.com/orbit/lau...ncher.mpkg.zip

Afterwards please test the game again.

I tired it and got an ERROR code 1 as the Ubisoft launcher tried to open.

Same here, got the same instruction. Installer just patches some unknown file somewhere, no option to point it at the Splinter Cell Steam App folder, if you rename the old Launcher file back to what it was, the launcher works but still getting the Binding error...
The installer doesnt work a second time either...
GAH!

[endospink]

Ubisoft-*****..

I'm sure there are plenty of others out there having the same key binding issues that aren't on this forum or haven't posted.

[endospink]

Still haven't fixed the issues with key binding.
Does Ubisoft actually look at their own forum?
You people can work out how take money for games, how bout working out a way to play them?
We shouldn't have to rename files, the problem is on your side, reset or do away with the key binding so we can play our games till you get it fixed.

[Barney909]

Has anyone heard anything from support since last Friday? Last I heard was the re-install Ubisoft Game Launcher advice, which I have now got working but only by digging into the installer package and extracting the Game Launcher app myself. However, this still does not fix the "Key Binding" problem.
I should note that I also have Assassin's Creed Brotherhood for Mac installed (also Steam) and the game launches fine, so there doesn't seem to be a problem with ports being blocked or anything like that.
Admins, could you give your team a little nudge to at least let us know what they're doing about it?
Thanks!

[ericmlaine]

Sounds as though this is affecting people who purchased the game through Steam. Tech Support has acknowledged nearly 50 cases of users unable to play Conviction. From what I can tell, there is very little (if any) communication between Tech Support and the people who are supposedly fixing the problem. Still no ETA for a fix and no indication that there will be some form of compensation.

[F1RAC3R]

Well, today I ran SCC (non-Steam) and it patched up to the new Uplay interface. More waiting time before being able to play now !!

Went in and found that my savegame was gone, so no complete game. Means no unlocked content. So in Deniable Ops I had the extra maps but none of the weapons, suits etc.
And of course as my profile was gone I had to remap all the keys again.

So how do I get all my stuff back Ubisoft ???? This isn't the first time you've done this with an update. Must I go online and get a hacked 100% savegame or use a pirated version ? This seems the only way to not be affected by all this crap !

I mean Jeeezus !

[EvilPixieGrrr]

I'll see if I can find out if there's anything new on this front.

[mr3b000d2010KSA]

they said it should work by now, but still no luck.

[mr3b000d2010KSA]

they said to me its should work now, but it did not

[F1RAC3R]

OK for those of you who think their profile has gone.... try this......

What Ubisoft are failing to tell us is that the location of the savegames have changed !!

So grab your savegames from the previous location 'C:\Users\(username)\AppData\Local\Ubisoft Game Launcher\savegame_storage\(whatever the foldernameis)\2\'

and move them to the new location, which in my case is, 'C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\10e1c740-ffb1-4026-a23b-5598bef7ae05\2'

Hope that helps ! Take note Ubisoft, this is what you tell people when they bombard you with emails on this !

Oh and always make backups folks. Of your old and new savegames, just in case.