Hello, SCC crashes my PC after 5 minutes of play in a level. I would have contacted support, but the link gives me an error (and has for several weeks) so I assume that Ubi Support is down or something. Here is my DxDiag: http://pastebin.com/9G1NKdqi
Thanks.
Hello PakiraAisaka... sorry to hear about your problem/issue with Splinter Cell Conviction crashing... I will try to assist. After looking at your system specs that you provided (awesome PC system by-the-way) as-well-as here Minimum Requirements for Splinter Cell: Conviction, I am leaning toward hardware incompatibility... you have a Phenom processor and a AMD Radeon HD 6900 graphic card; neither of which is supported by Splinter Cell Conviction... and if it's not supported, it will (most likely) not work. The culprit in this case (I believe) is your graphic card. Good luck.
Last edited by Green.Hornet; 06-22-2012 at 02:17 AM.
It should be working, it was working before I reinstalled windows and I have the same graphics card I had before I reinstalled it.
I've tried disabling Catalyst AI thinking that might help and it still is crashing. I still can't access the Ubisoft support "My Questions" area so I have to ask for support here. Please Ubi give me a hand here. I get a black screen after the game goes in game itself (as in out of the introductory cutscene and main menu) and it starts to load the level in (Malta). Deniable ops and coop also crashes during loading, giving me a black screen.
Hello PakiraAisaka... well we've determined, after looking at Minimum Requirements for Splinter Cell: Conviction, your motherboard and video card are not supported by Splinter Cell Conviction, and if it's not supported then it (most likely) won't work. Having unsupported hardware doesn't necessarily mean that it won't work; it means that Splinter Cell Conviction does/will not recognize your particular hardware, and sometimes (just sometimes - tiny %) it will use an emulated driver for your hardware and it will work, as in your case according to your previous post "It should be working, it was working before I reinstalled windows"... you just have to get lucky. I don't have any suggestions for you because your PC has too much hardware that is incompatible with the requirements for Splinter Cell Conviction, except: next time that you buy a game be sure to look at the Hardware/Software requirements to ensure that your PC meets these requirements.
Ordinarily I would suggest contacting Ubisoft Support or the Ubisoft Solution Center, but (in your case) because all your hardware is not supported, Ubisoft Support cannot help you.
Good luck.
Last edited by Green.Hornet; 07-17-2012 at 12:30 PM.
I don't mean to sound rude or anything, but that is stupid. It doesn't say that my card or motherboard is not supported and it doesn't say that they wouldn't work either. Also, that says "Supported at the time of release" that can imply that patches have changed that. There is no incompatibilities here, unless SCC was made for DOS without me noticing.Originally Posted by Green.Hornet
Every other game works like a charm with graphics cards made after the time of release, so why wouldn't SCC? Half Life 1 was made in 1998 works with my graphics card just fine.
Hello PakiraAisaka... no, you don't sound rude, just not very smart. If your AMD Phenom II X6 1090T Processor or your AMD Radeon HD 6900 Series is not listed in Minimum Requirements for Splinter Cell: Conviction, then that's as clear and concise an answer your going to get... if you cannot comprehend this; then that is stupid. Find and point-out for me anywhere in the following list where it says your AMD Phenom II X6 1090T Processor or your AMD Radeon HD 6900 Video Card is supported... again, if it's not on the list, it's not supported.
Supported OS: Windows XP, Windows Vista, Windows 7
Processor: 1.8 GHz Intel Core2 Duo or 2.4 GHz AMD Athlon X2 64
RAM: 1.5 GB Windows XP / 2 GB Windows Vista, Windows 7
Video Card: 256 MB DirectX 9.0c–compliant video card (512 MB recommended) (see supported list*)
Sound Card: DirectX 9.0c–compliant sound card
DirectX Version: DirectX 9.0c
DVD-ROM: DVD-ROM drive
Hard Drive Space: 10 GB
Peripherals Supported: Mouse, keyboard, headset, 12-button gamepads with analog sticks
Internet Connection: Broadband Internet connection
*Supported Video Cards at Time of Release:
NVIDIA GeForce 7800 / 7900 / 8 / 9 / GTX series
ATI RADEON X1800 / X1900 / HD 2000 / HD 4000 / HD 5000 series
ATI HD 3000 NOT supported at time of release.
By-the-way, you mentioned "Also, that says "Supported at the time of release" that can imply that patches have changed that"... yes, you are correct, patches can change that, but (unlike you) I have actually done my homework and read these "Update Releases" and all updates until v1.04 does not contain any new additions to the Minimum Requirements for Splinter Cell: Conviction. And although your hardware may exceed the Minimum Requirements for Splinter Cell: Conviction, it still does not mean it's supported. Rarely does a software company go back to the drawing board to design/develop new drivers for new hardware... this will be done during the next cycle of upgrades/new versions. Good luck.
Last edited by Green.Hornet; 07-17-2012 at 05:55 PM.
You're a jerk and you aren't helping me at all. I would request you leave this thread since you are just being a jerk for no reason, probably ruining my chances of even getting support since I doubt any developer would want to go into a thread that has an argument in it. Oh also "Rarely does a software company go back to the drawing board to design/develop new drivers for new hardware... this will be done during the next cycle of upgrades/new versions." I think you are full of crap, what does Ubisoft have to do with AMD/ATI? I see nothing that supports your claim that my card or processor are not supported, it only says the 3000 is not supported. Plus those are the MINIMUM requirements as in the minimum you need to be able to play the game, if you exceed the requirements then it would play fine. Please if you aren't going to be helpful then don't try to help me. Do you even know what "MINIMUM REQUIREMENTS" means or do you just like to cause trouble? Thanks for nothing.
Hello.
You have absolutely no idea what you're on about, and still you pretend you do.
As a result, you end up pissing off people that need PROPER help by being a complete annoyance.
If you had any knowledge or experience with computers, you'd know that newer generation graphics cards and CPUs don't just become incompatible like that.
A game does not need a patch to still stay compatible when a new graphics card or CPU releases, with few exceptions.
Game developers do NOT make drivers for graphics cards. That is up to the graphics card manufacturer, in this case AMD.
Please do us all a favor and never post in a help thread again.
Now back on topic. This looks like a driver problem, rolling back to a previous version may solve it.
Only SCC, also I haven't gotten a BSOD now instead my PC locks up. I tried rolling back drivers and no luck, temperature is fine. No luck here, thanks for trying though.
Posting Permissions
PakiraAisaka
Reply With Quote
