Hi all, have raised a ticket with Ubi Support with no joy so far so hoping someone in the forums can help.
Have just installed Settlers 7 PTOK on a brand new Win7 64bit system. Installation worked with no errors but when I went to play the cursor pointer changes to busy for about 5 seconds then just returns to normal. Nothing. No error messages, no screens popping up, nothing.
Downloaded the 1.11 stand alone patch and run that. No change.
Donwloaded the 1.12 patch. No change.
Turned off Norton 360 firewall. No change.
Uninstalled and reinstalled GameLauncher as per the Ubisoft FAQ section. No change.
Gave Settlers7.exe, UbisoftGameLauncher.exe and S7GameUpdate.exe admin rights. No change.
Gave Settlers7.exe, UbisoftGameLauncher.exe and S7GameUpdate.exe full access rights to the internet with Norton. No change.
Ubi Support have had me do the following, all with no change:
- disable all startup applications from within MSCONFIG
- delete all temp files
- disable Norton 360
- uninstall all input devices except one keyboard and one mouse
- turn of any emulation software (didn't have any so not applicable).
If anyone can assist at all it would be greatly appreciated.
Given that there are no errors (or any indication of anything happing at all other than S7GameUpdate.exe *32 appearing in the task manager task list) its kind of hard to chase down. Is there a startup log file somewhere that might give more clue's as to the problem?