AC2 - Family crypt not unlocking :-( | Forums

[ChoZenWan23]

The problem with accessing the Auditore Crypt was resolved, thanks. Although, I'm still unable to redeem the Premium Theme.

[Ubi-Lhainiev]

Thank you for your feedback ChozenWan23 - I will forward this on to the Support Team as well, and hopefully get an answer for us soon!

[MarcK99]

The problem I had accessing the crypt was resolved yesterday, too. It showed up on the map and I was able to access it. Thanks for the fix.

[TaylerCassiano]

The Auditore Family Crypt should now be available for all of you. Can you confirm that you can indeed access it?

Yeah, problem solved before yesterday, thanks.
But it's a shame; I'll have to come here every time something like this happen? I hope not.

[earendil_fr]

My problem was solved, thanks.
However, it seems that filing an issue here is more efficient than opening an official support ticket:

- Ticket opened on 21st of december
- First answer on 27th, apologising for delay and asking if the issue still has to be solved
- Second answer on 3rd of january, apologising again for delay
- Final answer today, telling me that my issue is not technical but gameplay, and support team solves only technical issue, so I should search on the forums for game tips and solutions (?????)

I have absolutely no problem with the delay, especially at this time of year. I can understand that most of the support team is probably on vacation while the ones remaining are overwhelmed by support request from people trying to play the new game they got at christmas, and I don't mind my issue being filed as "minor", thus non urgent.
However, I have an issue with the way the support ticket was treated in the end, more specifically with the final answer: how can I be told that my problem is not technical??

I don't think there'll be a patch for this issue, no matter how frequent it may be and what the issue actually is. Apparently there's an easy-to-apply manual workaround that Korchaa or his teammates applied to all of us who complained here, and I bet it's cheaper to apply this workaround individually than to work on a long-term patch for a game that's been out for a couple of years already. However, if it has to do with the uplay common engine, the issue might appear on various games with same cause, so ubi is only saving mandays now only to spend more later.

[Korchaa]

My problem was solved, thanks.
However, I have an issue with the way the support ticket was treated in the end, more specifically with the final answer: how can I be told that my problem is not technical??

I don't think there'll be a patch for this issue, no matter how frequent it may be and what the issue actually is. Apparently there's an easy-to-apply manual workaround that Korchaa or his teammates applied to all of us who complained here, and I bet it's cheaper to apply this workaround individually than to work on a long-term patch for a game that's been out for a couple of years already.

Hi earendil_fr,

Thanks for the feedback, and sorry for that last reply you received, as the issue was indeed technical.

This being said, the issue was indeed identified and fixed following tickets sent to the Support team, who synchronized with the Uplay technical teams. I've done nothing but pass on the message in this thread to let you know

As the cause of the issue has been identified, it also should not happen again in the future.

[dano1mark10]

mine is still locked on my games on demand version of assassins creed 2