UBISOFT Customer service is the absolute worst (LOST MY PREORDER) | Forums

[RedPhoenix2009]

I preordered Ghost Recon on 7/2/2010 (YES TWO YRS AGO).

I called last week to make sure my order was still in the system and would be shipped with no issues. I was assured everything was fine and I would have my game when it releases.

Well as of today, I STILL do not have the game and customer service is the absolute worst. They told me my order has been screwed up in the system and they have no idea when it will be fixed and my game shipped.

ARE YOU KIDDING ME? How can this even happen.. and we're going on FIVE days now....

Thanks ubisoft.. I will NEVER preorder from you again.

Kevin

That's pretty bad, better off buying elsewhere sounds like. Maybe you should ask for some kind of compensation or maybe a price reduction.

[V8onMethane]

I am in the exact same situation. I ordered about 2 years ago as well 07/05/10. The game still isn't here and I'm pretty upset. I sent an email asking what's going on but I'm waiting for a reply. If I don't get a response I'll call to get some answers. I don't want to cancel my order either because as was allready said they will probably screw up the refund. Like the original poster my credit card was charged as well, which I didn't agree with. Anyway I hope our games get shipped soon. If they don't I feel sorry for the customer service rep that is going to have to deal with me.

[kevgret]

I have sent emails to the heads of PR and communication at ubisoft about this.. I suggest everyone in this situation do the same.

christophe.grandjean@ubisoft.com
cedric.orvoine@ubisoft.com
jaime.cottini@ubisoft.com
lisa.revelli@ubisoft.com

I have also sent an email to tips@kotaku giving them them all of the information about this horrible situation.

Maybe they will do some research and run a story about this?

[Jordio99]

Sorry to hear that, dude