vanita55
One minute I had 213 budget showing all I did was click on a clinic patient, sent him to lab, looked up and now only have 13 in budget! what happened??
One minute I had 213 budget showing all I did was click on a clinic patient, sent him to lab, looked up and now only have 13 in budget! what happened??
Me and my friend both experienced this earlier today too. My budget was in the 600s and my friend's was in the 800s. I recall having an "emergency" patient in the Clinic and afterwards, I noticed that the 25 I had received from completing it was all I had in my budget.
This sounds like a good reason to contact Support. Please use the information at the following link to see how to do that: http://forums.ubi.com/showthread.php...ontact-Support . Thank you for your patience, and hopefully this will be resolved to your satisfaction.
support? yeah right
Have you ever tried the support page to ask a simple question??? I give up! It is impossible to figure out!!!!Originally Posted by ubi-captherp
I keep losing more. Went to help sites and game insructions no help and the support page we are supposed to use is a mess to get through. So anyone out there have an answer for us??
We understand that the support site is pretty detailed. If you go directly to support at http://www.ubi.com/us/support/ , choose Facebook games as your platform, type in House as a keyword and hit the arrow it will take you to the next page, where you can hit the "ask a question" button. That brings you to this page: http://ubisoft.custhelp.com/app/ask where you can type in the exact problem. Hit the platform button again, and choose Facebook/Web Games and House, select your category, type in your problem and keep following along. I know it seems a bit daunting, but if you follow it as it asks you'll reach the end, I promise! Thank you for your patience.
budget issues after treating critical case
Okay this is going to be hard to explain because I don't remember exact amounts using example. I had about 200 in budget, Critical Patient said 200/400 OR 10 house dollars so I hit the house dollars not only did it take the 10 but also took all of my budget!. I thought the "or" meant either one but not both! I understand I didn't have to spend the 400 budget but assumed the 10 house dollars would take care of it all. Doesn't OR mean either one, when in the English language did it come to mean BOTH?
If you are correct, this would have to be something that support would have to solve for you, and I would ask you to send in a support request via the information above. I wish I could help more, but if this is correct (that it said OR) then it seems that this is something that will have to be solved elsewhere by tech support. Thank you for your patience.
I just sent screen shot as support asked. they said they'd look into it but that it didn't sound right to them. Does anyone else "lose" budget money without knowing why? If so please traverse through support and tell them so we can get this fixed. thanks!
Thanks for contacting Support. It's good to make them aware of things like this and I am sure they can clear it up one way or another.
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