passport problem | Forums

[franoolivero]

hi uplay my name is frank i'm from venezuela and i have a problem obout passport of assasin's creed revelations , I recently bought the game well packaged but the passport does not work because when you redeem the code to play multiplayer tells me that the code is wrong or is being used, please if I can help with this

[FredEx919]

Hi, please create a ticket directly through our support site at http://support.ubi.com. Include a digital image of the key is possible. We will most likely need to run a search for the key template in order to help you with this type of issue. Also, make sure you are entering the key in all caps and with the dashes when attempting to activate.