Well, encore contacted me via email and sent me a link to download the game and use my serial code I have from the DVD purchase. It's a 6 gig file, took me 20 minutes to dl from their server. It installed with no issues and I was able to play AC 2 this evening. Just a heads up !!
I also have not been helped at all by encore i sent in a ticket and they have not responded at all. I even gave them all my information that was needed but i did not know what to put for the ticket information.