Ultimate Collection AC2 install error (data error (cyclic redundancy check)) | Forums

[noldyb]

this matter has been posted before in the forums but no answer was given. i have submitted a help ticket but i want someone to post another way they think might fix it, the problem still persists and no one has answered my ticket

http://forums.ubi.com/showthread.php...lection-Forums
this is not my post, but it is my problem! i just bought assassin's creed 1&2 ultimate collection from amazon.com, it was ordered on sunday and got here on friday may 4th. assassin's creed 1 installed fine but assassin's creed 2 is getting up to the point where it says DataPC_Firenze.forge and then it stops, giving me the error...

Feature: newfeature1
component: dataPC_firenze
file: e:/data5.cab
error: data error (cyclic redundancy check)

i dont know how i can fix this or what to do about it. please help

thank you

[Ubi-Mush]

Hi, if your ticket hasn't been answered please re-open it by adding more information.

[Madangry]

Check your disk. If you have the "Encore" edition, there is a known issue with some of the disks that were pressed. Their contact information is listed on the disc, you will need to contact them for a replacement.

[nyrmetros]

So Encore is the company I need to harrass ???

[FredEx919]

I wouldn't say harass, but I would definitely use the technical support details that are included inside of the game case

[noldyb]

Yea it says encore on the disk, so what should I do? Just submit a ticket? Find a way tocall them? Email someone?
When I try searching for the product it does not come up, nothing tha has to do with assassins creed comes up

[Madangry]

http://support.encore.com/ordersuppo...pport_frm.aspx

You should be able to click on that link to start a support ticket with Encore. Unfortunately, it looks like they did not add Assassin's Creed yet to there support list. I would suggest selecting one of our other titles and mention this is for Assassin's Creed in your ticket.

[PKBKY]

So that's your answer? Contact a company that doesn't list the product AT ALL on its website? I bought the same version of the game yesterday and am having the exact same problem.

[PKBKY]

AAANNND, this is what Encore's customer support just sent back to me:
"Thank you for contacting Customer Support. Technical Support for this title is provided by another company other than Encore. Either support has moved to a different company or Encore acts only as a distributor for this title. Support for this product can be reached by using the contact information below.
UBI Soft: http://www.ubi.com/us/support
Please note: Read or deleted email receipt features will not function correctly in replies to this email address.
Sincerely,"
So Ubisoft says it's Encore's problem; Encore says it's Ubisoft's problem; I'm stuck in middle with a game that won't install. AWESOME.

[Madangry]

Hey guys!

Looks like Encore has updated their site. Here is the link they have posted for this issue:

http://support.encore.com/technicals...roduct_id=2876

From the information on this, they are still working on a resolution. They are asking for you to submit a ticket with them. They now have Assassin's Creed as an option.