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Thread: Can't login with my original account | Forums

  1. #1
    Junior Member
    Join Date
    Apr 2012
    Posts
    6

    Can't login with my original account

    Hi!

    I wanted to install my SC:Conviction (steam) copy on my new laptop, but after trying to paste the key code, Uplay gave me a message that the key code is already in use.
    I wanted to try a little trick I read on this forum which involved changing your password, but Uplay doesn't even seem to find my original email adress to retrieve a password. I tried all 3 email addresses I use, and none of them are in the system, while I'm sure that I've used one those to register myself on Uplay.

    I re-registered with my original email adress which I'm sure I used for Uplay before, and I had no trouble registering with it. What happened? Is it possible that my original Uplay account got hacked? Or is it something else? Is it possible to retrieve my original Uplay account?

    Thank you in advance.
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  2. #2
    UK Forum Manager Ubi-Mush's Avatar
    Join Date
    Nov 2011
    Location
    E. Sussex, UK
    Posts
    15,865
    Hi, please contact technical support, the link is in my signature.
    Ubisoft UK Forum Manager

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