Look, I'm all for ripping them several new ones for doing a crappy job (or not stepping in sooner when BH released a bug-riddled game and didn't release patches), but when people start making up stuff to make them look worse, this can't help things.
The pockets stuff can actually be measured, while it's notoriously hard to measure fan satisfaction. Usually, there's one guy loudly complaining for every 1000 people who are okay with things, or at least not upset enough to complain.
And since the quote you pulled out of context there dealt with whether the game has a future, the financial side becomes even more important: It's hard to get a green light for a sequel to anything that wasn't a financial success.
They also have data like sold units over time to determine how much of the success was generated by pre-orderers who bought the game sight-unseen.
So when the question is "does the franchise has a future", the answer given was quite decent.
Read again: the issue is not about how much of a nuisance a bug is for the user, but how much work it is to fix it.
Sure there is a difference between "I can't start the game" and "My dynasty weapons keep disappearing", but while the first one is a much bigger issue, it's quite possible that the solution for the start-up crash is a lot easier to fix than the dynasty weapon disappearing act.
What was said is: "Until we look into things, we can't say how long a problem will take to fix."
Dead? Useless?
I am angry with BH and Ubi, too about Heroes VI, but mostly because they took forever to start rolling out patches, not because of the game.
As of 1.3, I find it very playable, and I'm glad they fixed it. I'm sure a lot of other people will enjoy playing the game now, too.
So that's why.
Tell me how Ubi profits from paying some team that didn't write the game to familiarise itself with the code and patch the game? I don't know whether you got ripped off or something, but this patch is available for free.
The game profits by having fewer bugs, and we profit from it for the same reason.
What critical bugs? I'll admit I haven't played that much since 1.3 (2 custom games and one campaign mission), but I haven't encountered any. And I looked for a few I remembered as bugs that made me stop playing.
I'm not saying that I'm the benchmark for all tests, but I can imagine that a lot of people are in the same situation. It's always a balancing act between more critical but less common and less critical but more common bugs. Critical status can't be the only criterion for priority. Especially since a patch contains more than one fix.




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