So Pinkie Pie and I have been discussing this idea on TeamSpeak and we're interested in seeing where it goes. Thanks to ChemZero and the other support staff for giving us the initial idea.
We've decided to start up a sort of informal mentoring program for newer players. The program will be very simple, two "newbies" matched up with two "veteran" players. We will do our best to answer any questions you have, as well as give you advice on how to use certain weapons and abilities to your advantage in games. We'll also do our best to teach you about map awareness and communication in order to help get your team into the victory ring.
TeamSpeak is an optional component that you can make use of if you have problems using the in-game chat or in-game VOIP.
Now, in order to contact us I'll actually start this mentoring program off with some information that I absolutely ALWAYS see people asking about in-game. Chat commands. The chat system in this game is divided up into "PUBLIC" rooms, private messages (whispers), and in-game MATCH (all) and SQUAD (team). The PUBLIC chat is accessible like so: The Channel List is the icon in the top right of the chat menu. It displays ALL of the channels you are currently a part of, including the MATCH, SQUAD, and FIRETEAM channels if you are in-game or in a Fireteam. In the picture above I'm not in any of those so they don't show up. You can switch between PUBLIC chat channels by going into one of them and then typing "/public (en) #", replace "#" with the number of the PUBLIC chat you wish to join. Not all channels are up all the time, and they appear to only be created when needed. There are multiple PUBLIC channels because they list 100 logged in users each, this is also a fairly accurate way to determine the current active player count.
In-game chat channels can be switched between MATCH and SQUAD by using the period and comma keys. Alternatively you can open the chat with the ENTER / RETURN key and type " /match " or " /squad " and then your message. You can shorten this further by just using the first letter of each like " /m " and " /s ".
Now, onto the good part, whispering. Whispering is a private message between you and another player. You can do this fairly simply by typing "/whisper PlayerName YourMessage". Replace "PlayerName" with the name of the player you wish to send the message to, and replace "YourMessage" with the message they want to send them. Guess what! You can shorten this by using "/w PlayerName YourMessage". The best way to reply to a message from someone is by simply using "/reply" or "/r". This will automatically set the chat into whisper mode so you can reply back to the person who whispered you, so a conversation can be held using just "/r" most of the time.
So now that you know your way around the in-game chat, contact one of our volunteer veterans who are willing to spend a few matches with you letting you in on all the secrets of the game! You can either whisper us in-game, or send us a Private Message on the forums letting us know.
In-Game Name Forum Name Cortexian Freelancer852 Jace JDCAce Kegaro KegaroOne PinkiePie cra2yazn Solrac CDSOTO79 Typhoon JoshHardenburg
We reserve the right to pick-and-choose anyone who wants to take advantage of this offer. We're not here offering a free carry for anyone that wants it, we legitimately want to help out the new players with our accumulated knowledge of the game. There is no guarantee that you will be selected to participate in this just by contacting us. We're not staff and don't have any real obligation to do this, we're still here having fun and playing for our own benefit. Don't expect us to drop what we're doing at the time and come do this with you. We will likely mentor one or two people a day (per two veterans) at various times for a few games. We will do our best to do this in a first-come-first-serve basis.
If you consider yourself experienced and knowledgeable about the game and would like to offer your services as a "veteran", please feel free to contact any of us and let us know.
In-Game Name Forum Name neg273C schulznfels
We have no personal experience with these additional veterans besides that they are willing to volunteer their time to help you out.
Additionally, I highly recommend taking a look at these videos before contacting us. I made these with the intention of introducing new players to the game, watching these videos before contacting us will make our jobs a whole lot easier:
If you want to watch the rest of the videos, which cover the class abilities in more detail, please view my Let's Play Ghost Recon Online thread.
If you need official support in the game, there are Ubisoft staff members available both in-game and through a support ticketing system to assist you. In addition there are a few Ghost Recon Online developers who read these forums, and even occasionally reply to questions/suggestions from time-to-time. The support staff and the game developers are, for the most part, separate entities. That means getting mad at the support staff because your awesomely-cool AA-12 suggestion isn't in-game yet won't help since that's the developers job. Asking why developers aren't responding to support tickets is the same deal, that's not their primary job.
A list of the support staff can be found here.
The support page for submitting a ticket or bug report can be found here.
This page allows you to track, update, and review all of your submitted tickets.
A list of game developers that read the forum can be found here.