ACR Multplayer connection problems FAQs | Forums

[Ubi-Mush]

To open the NAT to be able to connect to the server and to other people correctly you need to have the correct ports open;

Xbox 360 http://ubisoft.custhelp.com/ap...a_id/15722/related/1

PS3 http://ubisoft.custhelp.com/ap...a_id/15223/related/1

PC http://ubisoft.custhelp.com/ap...a_id/15912/related/1

http://portforward.com/ is a very good website which shows you how to open ports depending on your particular router.

Putting the console in DMZ should help, this will open all ports so DO NOT use it on PCs;

On the router there should be an option to enable (DMZ) (see router manual)

DMZ basically means "Demilitarised Zone.
This is a feature for Network Devices that need certain ports to be open. When this is set pointing to the Xbox 360/ PS3 ip address. It will basically open every port directly to the Xbox 360/ PS3.

You should go to your Xbox 360/ PS3 settings and get the IP address of your Xbox 360/ PS3. Then enable manual on IP settings.

Then in your router, enable DMZ and then enter the IP address of your Xbox 360/ PS3 in the space provided.

Then reset your router.

[Matteo90Fi]

i followed the instructions given in this video: http://www.youtube.com/watch?v=4mkRRpKkDvM (sorry, it's in italian...)

and now i have NAT 1 (colour green) in ACR MP...

but i still have:

"LOADING: BAD" ( <-- trying to translate... sorry)


and it seems that nothing changed playing in matches...


did i do anything wrong?

[rafiqul84]

Im afraid good NAT dosnt always correlate to good speed - it just means youll be able to play with others easier, regardless of how good your's or their internet is.

[Crimsonspartan0]

no you did it right open NAT just makes you more accessible IMO your helping out the people with strict NAT types since green NATs are the only people they can play with.

[xjjm420x]

I have been playing this game for about a month now, playing mainly assassinate. Once the map pack is released locks take much longer to register and the whole experience for me and many others has downgraded. I dont no why ubisoft thinks its a good idea to destroy the playability of their games by releasing map packs that through past experiences have done nothing but make the game worse. I for one was rather excited about playing siena again but with the increased lag / latency issues it is more game breaking than increasing potential which new maps can bring. So this dlc along with everything else ubi has done shows that they most likely dont do private testing with their games and dlc's but instead just want their money and do not care about making their top selling game go from great to increasingly frustrating and nearly unplayable. Seriously unisoft my biggest complaint before this was when people join and leave games it blocks out my compass.

[rafiqul84]

I have been playing this game for about a month now, playing mainly assassinate. Once the map pack is released locks take much longer to register and the whole experience for me and many others has downgraded. I dont no why ubisoft thinks its a good idea to destroy the playability of their games by releasing map packs that through past experiences have done nothing but make the game worse. I for one was rather excited about playing siena again but with the increased lag / latency issues it is more game breaking than increasing potential which new maps can bring. So this dlc along with everything else ubi has done shows that they most likely dont do private testing with their games and dlc's but instead just want their money and do not care about making their top selling game go from great to increasingly frustrating and nearly unplayable. Seriously unisoft my biggest complaint before this was when people join and leave games it blocks out my compass.

I agree; while playing on the DLC maps (even though there was only from Low to Medium activity) I noticed occasional awkward lags whereas before the DLC I hardly saw any altogether. Even though my upload rate is optimal.

[HERRDERR]

I agree; while playing on the DLC maps (even though there was only from Low to Medium activity) I noticed occasional awkward lags whereas before the DLC I hardly saw any altogether. Even though my upload rate is optimal.

I've been unable to connect to the multiplayer server for 2 days now, and now that I think about it, it wasn't until I started playing on the DLC maps. Before then I had no problem whatsoever. I was playing two nights ago when the screen suddenly froze mid-game and sent me to what I am now calling the black screen of death. Black screen, white writing with red left-hand text border that says something like 'cannot connect to the ubisoft server at this time, please try to reconnect later.'

I just got a very unhelpful response from tech support. After writing in telling them what I had already tried that hadn't worked (plugged in direct to modem via ethernet, recycled modem, tested xbox live connection, reset connection, logged in and out of xbox live) they sent me this response:

Hello ,

If you are receiving any multiplayer connection issues, or having trouble connecting to a multiplayer game please try the following:
- Start by testing your Xbox live connection with the following steps:

1. Start at the Xbox 360 dashboard.
2. From the My Xbox menu scroll to the far right to System Settings.
3. Choose Network Settings.
4. Select your connection type (wired or wireless).
5. Choose Test Xbox Live connection.

- If this test shows your connection as either moderate or strict then you will most likely have some sort of interference within your connection to Xbox Live. In this case, please try the steps below:

1. Restart your network hardware. Turn off your Xbox 360, Modem, and Router and wait about 15 - 30 seconds
2. Fully power up your modem
3. Fully power up your router
4. Turn on your Xbox 360 and test the Xbox Live connection again.

- At this point if you still have trouble then you may have a firewall interfering with your connection. Please configure the following network ports within your router:

TCP 53
TCP 80
TCP 3074

UDP 88
UDP 3074
UDP 53

- Finally, if this does not solve your problem try placing your Xbox 360 in the DMZ of the router or establishing a direct connection to your modem and retry.

um... I'm pretty sure I *just* told you I have already done all of those things. Thanks for nothing ubisoft!

My connection displays at NAT Optimal. If Optimal means what the word actually means, I gather my connection is good. Am I way off here? I also tried (just for ****s and giggles) to try connecting to multiplayer on AC Brotherhood. Started right up, no problem. I then went to Revelations, tried connecting to the U Play store (had not previously been able to connect) and it connected no problem. Went back to multiplayer and *GASP* "cannot connect to servers at this time, please try again later"

What the hell man? Is this what I get for purchasing DLC from you guys? I even tried installing the game directly to my xbox. No change.

*** EDITED TO ADD ***
i will say, though, i tried playing in 3D mode last night. even though i have nothing left to do in the solo game, it was pretty rad fighting guards and jumping around rooftops in 3D!!

[EnglishPhoenix]

I tried playing with friends tonight and we had lots of issues connecting to each other. It just started since the map packs have been released, and to my knowledge we were all playing together just fine prior to the DLC release.

[PantherophisG]

So I set up the pinholes for my PS3 and still I'm getting orange NAT. How important is green NAT (never been above orange) to my online gameplay and how can I get a green NAT without opening all ports?

[Ubi-Mush]

With an orange NAT you may find it difficult to connect to multiplayer games, hear or even see people. An orange NAT means moderate and that some ports are not open, the only way to solve this is by opening the ports suggested. Have you also opened the ports on any router you may be using? a router will also block these ports.