Ugh-this forum still wonky on mobile. Hi hey howyadoin? I can't help anymore. All I can do is recommend you contact the support people to help you solve your problem. But before you do, you need to be clear and concise and explain in as much detail as you can about your problem.
This is the forum for support http://forums.ubi.com/forumdisplay.p...port-Self-Help start looking there to see if someone else may have the same problem and has already started a thread.
if not http://www.ubi.com/us/support/