Page 1 of 4 123 ... LastLast
Results 1 to 10 of 31

Thread: Ubi game launcher: error code 1. | Forums

  1. #1

    Post Ubi game launcher: error code 1.

    Dear Ubi support.

    I have a problem starting up my Tom Clancy's H.A.W.X 2.
    When i fire it up its gives me a Ubi game launcher: error code 1. i have it with both start options the normal and DX11.
    i run on:

    i7 2600
    Nividia Gefroce GTX 560 TI
    and use Windows 7 64bit

    What seems to be the isseu ?

    Thanks !

    Regards Kevin aka snaiper-nl-
    Reply With Quote Reply With Quote

  2. #2
    Community Manager Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    Location
    CRC Newcastle-Upon-Tyne, UK
    Posts
    17,145
    To resolve this issue, you will need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

    1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

    2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

    3. Reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orbit/lau...rInstaller.exe. Once installed, you should be able to start the game!
    Ubisoft Community Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  3. #3
    thank you that solved my prob!

    regards Kevin
    Reply With Quote Reply With Quote

  4. #4
    Junior Member
    Join Date
    Jul 2012
    Posts
    1

    Question Same problem... yet different....

    I am having the same exact problem as sniaper or whomever. Except with me while searching all of my program files I failed to come accross any library containing the UbisoftGameLauncher. So I thought simply downloading it would help, it didn't. So... I have no idea what is happening or how to fix it, any assistance would be much appreciated.
    Reply With Quote Reply With Quote

  5. #5
    Community Manager Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    Location
    CRC Newcastle-Upon-Tyne, UK
    Posts
    17,145
    Hi beta522, if you cannot find it it is possible it has already been uninstalled in this case try step 3.
    Ubisoft Community Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  6. #6
    Junior Member
    Join Date
    Jul 2012
    Posts
    1

    Post Assassin's creed 2 problem

    Hey. I downloaded and installed the Ubisoft game launcher, and the error code 1 problem is gone. So now when I start the game Uplay opens and after I click Go To Game it asks for a CD-key, or something. I downloaded the game so there is no CD-key. I tried to type in what I found on google but it didn't work. Help please.
    Reply With Quote Reply With Quote

  7. #7
    Community Manager Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    Location
    CRC Newcastle-Upon-Tyne, UK
    Posts
    17,145
    Hi, we don't give support for pirated games. If you had bough the game a CD key would have been supplied.
    Ubisoft Community Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  8. #8
    Quote Originally Posted by Ubi-Mush View Post
    To resolve this issue, you will need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

    1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

    2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

    3. Reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orbit/lau...rInstaller.exe. Once installed, you should be able to start the game!
    I have done that and the problem solved until the game (silent hunter 5) asked me AGAIN for the cd key! i type my cd key but "is already in use from another Uplay account..." What next?
    Reply With Quote Reply With Quote

  9. #9
    Community Manager Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    Location
    CRC Newcastle-Upon-Tyne, UK
    Posts
    17,145
    CD keys can be used only once, please ensure you are signing in with the same Uplay account used to install originally.

    If you are playing on Steam please see this;

    When I'm launching a Steam game via a shortcut, Uplay PC is asking me to enter the CD key.
    Your shortcut probably points directly to the executable in the game folder. Please create a new shortcut via Steam : open your games Library in the Steam client, right click on your game and select "Create Desktop Shortcut".
    Ubisoft Community Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  10. #10
    Здравствуйте! у меня вот такая проблема возникла с одной игрой и не как не могу решить, вчера купил вашу игру Tom Clancy's H.A.W.X. 2 в магазине Steam? и установил . но при запуске этой игры у меня выдает эту надпись ubisoft game lancher:error code1, что мне делать помогите, . ответьте мне на mail.ru спасибо
    Reply With Quote Reply With Quote

Page 1 of 4 123 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •