shutdown | Forums

[mcbrocks70]

July, 8th and techland masterservers are down again

[JoseyWales1313]

yes and i have report to the support and they say they have no problems with the masterserver

can the forum manager help us

[Mr_Shade]

Pleas make sure you are all contacting Ubisoft support.

Alerting them of the issues - is the quickest way of getting help - these forums are not dedicated support so you sometimes can be left waiting..


Make sure you update the tickets if the issue is ongoing,

[Mr_Shade]

Quick update

there was some maintenance done this morning - for about 1 hour - however that should have ended now.


Can you please all try playing?


If you are still having issues, please contact support.

[JoseyWales1313]

Still not working

[mcbrocks70]

More contact support? They not even answered me yet about my last support contact...

[JoseyWales1313]

i got anwered today
here is a copy from my support

Thank you for your patience whilst we continue to investigate your issue, we appreciate your patience and will provide your answer very soon. If you are still experiencing an issue of a technical nature, please ensure you have provided us with your system information using the link below;

amasing...it took 4 days to got a anwere from them now and 8 days for my first contact with the support, that was 28/6

sry for my bad english

[mcbrocks70]

Hi Josey,

Today i also get my answer about techland masterservers are shutdown. Hers the answer...

Hello Nuno,

In order to fully troubleshoot the problem that you are having please try the steps below:

1. Disabling your background applications:

To do this, go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)
Type in MSCONFIG and press Enter
Go to the tab, which says Start-up
Click the option to Disable All
Press Apply, then Close then pick the option to Restart

2. Clearing your temporary files:

To do this, go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)
Type in %TEMP% and press enter.
Go to Edit and Select All.
Go to File and Delete.

NOTE: If you are using Windows 7, to highlight the files you will need to press Ctrl + A together. Once the files are highlighed, you will need to press the Delete key.

3. Make sure the drivers for your video card, sound card, motherboard and processor are upto date

It's important that the components of your machine have the most upto date drivers. If they are not then you may experience a number of different issues. To update your video card and sound card drivers you would be best off going to the video card's and sound card's manufacturers website. For motherboard drivers and processor drivers, you would be best off going to the machine manufacturers website.

If you have a laptop, you need to visit the laptop manufacturers website to update all drivers.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Dominik
Ubisoft Technical Support.


If isnt this a joke i dont know what it is. Till now i am still laughing, and techland masterservers still down...

[JoseyWales1313]

Hi McBrocks70

here is answer i got today

Please try opening the ports listed here in your router:
Link: http://ubisoft-en.custhelp.com/app/a...ail/a_id/13744

its f**king unbelievable

[JoseyWales1313]

More news from the worst support ever

hello shane

I've been out on the forum, and all players there can not play either. The problem could not be with we players?? I have played this game for 7 months and this is the 4th time this happens. and it has not depended on we players some time
I have 3 questions for you:
1: Why do you say that it is us who have been wrong all the time?
2: Could it be that the master server is working but there is something wrong with the login?
3:Any of you have to be able to test play the game?'

i have no problem with my router my ports are open
and i have disable my firewall not working anyway. as I believed
__________________________________________________ _______________________________
Response Shane Cockerill via Email 07/12/2012 17:45 Hello

Thank you for contacting Ubisoft Technical Support regarding Call of Juarez: Bound In Blood.

In order to respond to this email, please update this incident (Please do not create a new incident)

Are you receiving an error message when trying to connect to multiplayer or is it freezing searching for games?

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Shane
Ubisoft Technical Support.