UBI-to-consumer BIDIRECTIONAL communication! | Forums

[the_Monk-]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BEWAREofZOMBIE:
Wow. What a fool I am. I simply checked out games and purchased those I liked and left on the shelf those I didn't, not realizing there was an underlying judgment to be made about the publisher that may lead to a protest.

So to out-n-out decide to never buy a UBI product again will set things straight. Hmmmm

But what if I like a game they release. Granted, I've played the HAZE demo and it didn't turn me on. I would like to clear one thing up though, the only similarity between HAZE and HALO is the the ongoing wise cracks.

My first love is Survival Horror, eventhough I'm a purest I'm not going to waste energy on complaining about the left turn CAPCOM made with Resident Evil or how they destroyed Clock Tower....oops off track.

Point is purchase what u like, ignore what you don't. these are games people. </div></BLOCKQUOTE>


For many of us (who've had years, and I mean years of UBI-experience) it doesn't really matter anymore what "great" game they put on the shelves (not that any UBI game in recent history on any level deserves a label of "great") because the piles of money we've sent their way only to see them ****ting on it far out-weighs anything less than ATTENTIVE (not SUPPRESIVE) customer care.

The above which we will never ever get from UBI. Why else would they employ "moderators / forum cops" instead of community REPRESENTATIVES? They don't want to hear from us, talk with us, or even see us around after they've pick-pocketed us at the cash register. Period.

To all of you self-righteous forum cops out there:

"I've seen more effort on these forums in the years I've been a UBI-sucker by forum "moderators" in defending themselves and/or UBI than in taking the community issues to the DEV's and DEMANDING support!"


Nothing will change as long as UBI employs "moderators" instead of "community representatives". Well actually, nothing except them eventually losing their undeserved position as a software developer/publisher. A change lauded by not so few anymore.


the Monk

[Expedition]

Well said

[Lethal1940]

If Ubisoft would have released demos for Vegas and Vegas 2, gamers would have had an opportunity to try these games and see if they were worth the price.
But then with the many issues in these games, I believe that would have hurt them much than it would have helped!!

There are still unresolved issues in Vegas 1, and Vegas 2 is nothing more than an over priced expansion pack!
Actually, it is less than an expansion pack because it contains fewer maps and almost no new content.

[GhostDance.2000]

I do like how Ubi has brought in "Forum Managers" to furthur distance the Community Managers from the actual Community that they are supposed to be managing and reporting on.

[Mr.Hanky2005]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GhostDance.2000:
I do like how Ubi has brought in "Forum Managers" to furthur distance the Community Managers from the actual Community that they are supposed to be managing and reporting on. </div></BLOCKQUOTE>

Actually, Forum Managers are doing what the CMs always did. They are collecting all the feedback, and making weekly reports (if not more) and sending them to the Devs. The CMs can now do their job more effectively, because they have that weight off their shoulders.

[XyZspineZyX]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Mr.Hanky2005:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GhostDance.2000:
I do like how Ubi has brought in "Forum Managers" to furthur distance the Community Managers from the actual Community that they are supposed to be managing and reporting on. </div></BLOCKQUOTE>

Actually, Forum Managers are doing what the CMs always did. They are collecting all the feedback, and making weekly reports (if not more) and sending them to the Devs. The CMs can now do their job more effectively, because they have that weight off their shoulders. </div></BLOCKQUOTE>

Ghostdance as Hanky explains in his post staff like myself arent here to great a bigger distance but to ensure the forums, community opinion and feedback are covered in greater depth

[SiCkBoY2008]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by the_Monk-:
I have UBI-published games on my bookshelves totalling several thousand dollars (going back years).

I called the Mtl UBI office a during the Vegas 1 debacle and left countless well-mannered voicemails with "managers" not one of which ever received a response.

I am the director of operations for an IT firm, and if we treated our clients with the flagrant disregard experienced by myself and so many others from UBI, we would be out of business.

I WANT UBI TO KNOW THEY'VE LOST ANOTHER ONE..I will not ever purchase another piece of software with the UBI name attached to it, ever! I will also make sure that each and every client of this firm, their friends and associates, and anyone else I or my staff come into contact with will hear about our bad experiences with UBI.
(not that anyone at UBI gives a rats-*** anyway....)


UBI, the fact that you are not out-of-business (yet) as a result of your piss-poor customer relationship handling is not indicative of something/anything which you are in fact doing RIGHT, but much more a result of the bottom-of-the-barrel customer service gamer-consumers have come to ACCEPT. One day that too will end, and with it your undeserved position as a game-software developer/publisher.

I for one will meet such news with resounding applause!

the Monk </div></BLOCKQUOTE>



Hear Hear and well said. But they do not care, they sit back and worry somewhat about all this bad feedback, but they do not care in the end, they all hope we go away and move onto something else.

I have some news for you UBiSOFT, My court action with you is entering the 1st stages, I want my money back for a game that does not work and you will be getting a little letter soon. I cannot wait to have my day in court with you.

[the_Monk-]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by ms-kleaneasy:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Mr.Hanky2005:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GhostDance.2000:
I do like how Ubi has brought in "Forum Managers" to furthur distance the Community Managers from the actual Community that they are supposed to be managing and reporting on. </div></BLOCKQUOTE>

Actually, Forum Managers are doing what the CMs always did. They are collecting all the feedback, and making weekly reports (if not more) and sending them to the Devs. The CMs can now do their job more effectively, because they have that weight off their shoulders. </div></BLOCKQUOTE>

Ghostdance as Hanky explains in his post staff like myself arent here to great a bigger distance but to ensure the forums, community opinion and feedback are covered in greater depth </div></BLOCKQUOTE>

@ Mr. Hanky2005 and ms-kleaneasy

I doesn't matter how you try to spin it, more often than not the following (a quote from one of my earlier posts) is true...

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">"I've seen more effort on these forums in the years I've been a UBI-sucker by forum "moderators" in defending themselves and/or UBI than in taking the community issues to the DEV's and DEMANDING support!" </div></BLOCKQUOTE>

The feeling of many that have visited these forums over the years is that UBI's forum representation isn't there to represent the customer/consumer but to enforce policy and that is bad business any way you look at it!

It is going to take a lot more than splitting responsibilites between two forum-monkey classes for UBI to turn around the bad community-relations image it has become known for.

the Monk

[GhostDance.2000]

Well, it just seems to me that the CMs are even further distanced from us than they used to be.

[Want2Snipe]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by ms-kleaneasy:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Mr.Hanky2005:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GhostDance.2000:
I do like how Ubi has brought in "Forum Managers" to furthur distance the Community Managers from the actual Community that they are supposed to be managing and reporting on. </div></BLOCKQUOTE>

Actually, Forum Managers are doing what the CMs always did. They are collecting all the feedback, and making weekly reports (if not more) and sending them to the Devs. The CMs can now do their job more effectively, because they have that weight off their shoulders. </div></BLOCKQUOTE>

Ghostdance as Hanky explains in his post staff like myself arent here to great a bigger distance but to ensure the forums, community opinion and feedback are covered in greater depth </div></BLOCKQUOTE>

Mr. Hanky and Ms-K, as you can clearly see as of late... this is not working!!!

You can lie to yourselves all you want but in the end, it is not going to work because you are making more excuses for UBI than you should, just as the Monk stated above.

Plenty of easy questions go unanswered, questions that if answered, would help persuade the customers to give UBI a few more days or weeks. I don't care who you are (Big or Small Company), it doesn't take away from your busy schedule to keep your customers informed, more so when you know you have sold a defective product.

Also, we all know that CM's only come here when UBI is prepared to launch a new Game and needs to Hype it up. Even UBI_Level_up only came to here to stir the pot and didn't do half of the things he said he was going to do... where is he now?