I have UBI-published games on my bookshelves totalling several thousand dollars (going back years).
I called the Mtl UBI office a during the Vegas 1 debacle and left countless well-mannered voicemails with "managers" not one of which ever received a response.
I am the director of operations for an IT firm, and if we treated our clients with the flagrant disregard experienced by myself and so many others from UBI, we would be out of business.
I WANT UBI TO KNOW THEY'VE LOST ANOTHER ONE..I will not ever purchase another piece of software with the UBI name attached to it, ever! I will also make sure that each and every client of this firm, their friends and associates, and anyone else I or my staff come into contact with will hear about our bad experiences with UBI.
(not that anyone at UBI gives a rats-*** anyway....)
UBI, the fact that you are not out-of-business (yet) as a result of your piss-poor customer relationship handling is not indicative of something/anything which you are in fact doing RIGHT, but much more a result of the bottom-of-the-barrel customer service gamer-consumers have come to ACCEPT. One day that too will end, and with it your undeserved position as a game-software developer/publisher.
I for one will meet such news with resounding applause!