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Thread: ...and all was well. | Forums

Launch trailer - Might & Magic® X Legacy [UK]

Might & Magic X - Legacy - 4 New Classes Speed Painting trailer [UK]

Might and Magic X Legacy - The Gameplay trailer [UK]

Might & Magic X Legacy -- The Open Dev starts! [EUROPE]

  1. #1
    I will tell you a true story.

    Today, Sword of the Stars II launched.

    It was a momentous occasion.

    Many a gamer had specifically arranged their chores, their plans and even their internet download habits (those that had monthly caps) to enable them to download the game and play it when it would come available.
    Needless to say, these gamers were very excited! And really looked forward to this time.

    Alas, when the hour had come and the downloads had completed and the game was finally started, there was a problem!
    What then, was the problem?
    Well, the problem was that the game didn't launch properly for all, and not at all for some.
    The game missed features, and tooltips. Graphic placeholders were seen, instead of graphics. There were bugs.
    It all seemed very unfinished and very bad.

    So then what happened?
    The gamers got mad! They had done all those things to ensure a nice evening playing the game, and look what they got!
    Something they could hardly play!

    So what did they do?
    Yes, they went to the game's forums.

    And look! On those forums was an explanation!
    It had actually been posted there about ten minutes after the first downloads had been completed.
    It seemed the wrong version of the game (a beta build) had gone up, instead of the release version!

    Oh oh oh!
    Well... at least all the gamers knew what had happened.
    And, since they were all humans, they understood that sometimes mistakes are being made.
    The most important thing is how you handle those mistakes.

    Some were still mad, and of course had every right to be. They would need to redownload the game, and for some that meant extra costs to their ISP.
    Those people were thankful and happy, when after some more time had passed, maybe 2 hours from launch, a very clear apology was officially made by the game's developers.
    Now, they could forgive and go to sleep peacefully, in the knowledge that the problem will be fixed as soon as possible.

    In the meantime, there had already been other official posts on the game developers forum (and also on the publisher's forum!), telling not much, but still a little of what had happened.
    They also uploaded the manual of the game so people could at least have something to read. Yes, the community manager was thanked for that, customers liked it.

    ...and all was well in the land.
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  2. #2
    I will tell you a true story.

    Today, Sword of the Stars II launched.

    It was a momentous occasion.

    Many a gamer had specifically arranged their chores, their plans and even their internet download habits (those that had monthly caps) to enable them to download the game and play it when it would come available.
    Needless to say, these gamers were very excited! And really looked forward to this time.

    Alas, when the hour had come and the downloads had completed and the game was finally started, there was a problem!
    What then, was the problem?
    Well, the problem was that the game didn't launch properly for all, and not at all for some.
    The game missed features, and tooltips. Graphic placeholders were seen, instead of graphics. There were bugs.
    It all seemed very unfinished and very bad.

    So then what happened?
    The gamers got mad! They had done all those things to ensure a nice evening playing the game, and look what they got!
    Something they could hardly play!

    So what did they do?
    Yes, they went to the game's forums.

    And look! On those forums was an explanation!
    It had actually been posted there about ten minutes after the first downloads had been completed.
    It seemed the wrong version of the game (a beta build) had gone up, instead of the release version!

    Oh oh oh!
    Well... at least all the gamers knew what had happened.
    And, since they were all humans, they understood that sometimes mistakes are being made.
    The most important thing is how you handle those mistakes.

    Some were still mad, and of course had every right to be. They would need to redownload the game, and for some that meant extra costs to their ISP.
    Those people were thankful and happy, when after some more time had passed, maybe 2 hours from launch, a very clear apology was officially made by the game's developers.
    Now, they could forgive and go to sleep peacefully, in the knowledge that the problem will be fixed as soon as possible.

    In the meantime, there had already been other official posts on the game developers forum (and also on the publisher's forum!), telling not much, but still a little of what had happened.
    They also uploaded the manual of the game so people could at least have something to read. Yes, the community manager was thanked for that, customers liked it.

    ...and all was well in the land.
    Reply With Quote Reply With Quote

  3. #3
    Only that the release version wasn't really ready either...

    But the communication was still there. I guess we'll see in a few weeks.
    Reply With Quote Reply With Quote

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