Even to this day, they refuse to take responsibility. I placed a trouble ticket on Jan. 6th, 2011, and thier answer was "it is a known issue under investigation by our technicians".. THE GAME HAS BEEN OUT FOR NEARLY 3 YEARS for heaven's sake! Don't give us the brush off, that it's being looked at!
Well, sometimes it takes awhile to figure out what causes these really difficult technical issues, like a sound loop!!
The sad truth is .. Ubisoft just plain doesn't care, and this is a pattern with all of their games!!
Read some of their other forums.
Pump out new games as fast as possible.
Release a couple of patches as broken as the original game, offer no support .. then get our as quickly as possible and leave the forum for the forum managers and others to deal with!