realMyst crashes when I look at the Library | Forums

[paulflowers36]

I have read through many of the threads here and tried many different fixes none of which have worked....the game runs fine as long as I don't turn towards the library

here is a Dxdiag

------------------
System Information
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Time of this report: 2/7/2011, 17:12:20
Machine name: DEN
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq dc7100 CMT(PC935A)
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 3192MB RAM
Page File: 532MB used, 4549MB available
Windows Dir: D:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /PackageInstall
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: DirectSound test results: All tests were successful.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82915G/GV/910GL Express Chipset
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2582&SUBSYS_3005103C&REV_04
Display Memory: 128.0 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor: ViewSonic VG2027WM
Monitor Max Res: 1600,900
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4396 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/20/2005 09:52:38, 36990 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 9/20/2005 10:00:54, 1302332 bytes
Device Identifier: {D7B78E66-66C2-11CF-A062-0F10A5C2CB35}
Vendor ID: 0x8086
Device ID: 0x2582
SubSys ID: 0x3005103C
Revision ID: 0x0004
Revision ID: 0x0004
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_3005103C&REV_03
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.4070 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/15/2004 11:20:36, 612416 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: All tests were successful.

---------------------
Sound Capture Devices
---------------------
Description: SoundMAX Digital Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: smwdm.sys
Driver Version: 5.12.0001.4070 (English)
Driver Attributes: Final Retail
Date and Size: 4/15/2004 11:20:36, 612416 bytes
Cap Flags: 0x41
Format Flags: 0xCCC

-----------
DirectMusic
-----------
DLS Path: D:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: All tests were successful.

[Heimdall_G]

Welcome to the Forums!

In general,
1. Install realMyst to your C: drive.
-- a. Be certain that realMyst saves its game progress files to your C: drive.
-- b. If you have a very small C: that's reserved for system files only, install realMyst to D:. Be certain that realMyst saves its game progress files to D:.
-- c. Do NOT install the game to an external drive, either USB or E-SATA.
2. Start realMyst from a fresh boot.
-- a. Reboot, log into Windows with **full Administrator privileges** (NOT into a Limited User or Power User account), and close all open applications.
-- b. Disable all anti-virus/spyware/adware/pop-up programs running in the background.
----- 1. Do NOT forget to re-enable your anti-virus/spyware/adware/pop-up programs after finished playing realMyst.
-- c. If you have only a software firewall, do NOT disable it.
-- d. Do NOT run any other programs before starting realMyst.
3. Never boot up with a CD or DVD in any disc drive.
4. If the realMyst disc autostarts when inserted into the drive, cancel back to the Desktop.
5. Always start realMyst with the Desktop shortcut/start icon, NOT from the DVD menu.

Always start realMyst by doing steps 2 through 5, above.


Suggestions:

1. Install the latest end-user runtime release of DirectX 9.0c, available here, and reboot. (If you need help with installation, post back.) Proceed to the next suggestion.

2. Install the latest video driver from HP for your Intel 82915G/GV Express chipset, available here. This is "Intel Graphics Driver for Microsoft Windows XP", version 6.14.10.4764 Rev. A, (sp35952.exe), released 17 May 2007. (If you need help with installation, post back.) Proceed to the next suggestion.

3. Install the latest sound driver from HP for your SoundMAX Digital Audio chipset, available here. This is "ADI AC97 Integrated Digital Audio Driver", version 5.12.1.4070 Rev. H, (sp36228.exe), released 18 June 2007. (If you need help with installation, post back.)

When all updating is complete, start realMyst from a fresh boot as per steps 2 through 5 under "in general", above.


BTW, if you don't already have the URL, the latest drivers and software for your Compaq dc7100 Convertible Minitower are available here.

[growlybear2327]

I saw one other post on this issue but no real solution. Running XP Pro sp3. Game works fine until I actually "LOOK" at or in the direction of the Library. I have even successfully sneaked up on it by walking backwards but as soon as I turn around *BAM*. Black screen, crash. I have tried all sorts of updating drivers, compatability modes etc. Same thing every time.

Any thoughts on this?

[Heimdall_G]

Welcome to the Forums!

So, have you:
-- Done all of the items under "In general", in my post above?
-- Installed the latest end-user runtime release of DirectX 9.0c?
-- Installed the latest drivers for your video chipset?
-- Installed the latest drivers for your audio chipset?

This isn't the usual "yeah, I've got the latest drivers and DirectX release", but within the last couple of days (!) you actually checked the appropriate websites.

If the above don't help, have you gone to Useful Links & Information - PLEASE GO HERE Before Posting!, one of the stickied topics at the top of this Forum, and opened Myst and realMyst: Clean Boot Install With Win XP? If so, have you:
-- Done ALL of the steps under Overall Windows and Hard Disk Tune-up?
-- Then (and only then) installed realMyst from a clean boot, as detailed under Installing Myst and realMyst?

[nanoukmetal]

If after doing all what Heimdall suggested and still have a problem, you could try updating your RealMyst game with the RealMyst patch v1.11...
http://www.ubi.com/US/Downloads/Info.aspx?dlId=62