Rocksmith Official Bugs and Issues Thread | Forums

[PianoMan2112X1]

(This isn't the start of (another) flamewar; I'm just explaining my actions this one time, in this single reply.)

I didn't call anyone names; it's a quote from an online cartoon, where although there is a lot of frustration going about (just like in this thread), there is no name-calling I remember. (If anything, you should be mad about the possible copyright infringement I may have caused.) I didn't swear; every obscene word or drug reference was asterisked out, and I intentionally did not include a hyperlink to the uncensored original text or video. It was an attempt to point out the futility of being presented with FAQs and scripts instead of actual problem-solving abilities, as a reply to the previous message showing a scripted tech support response.

I have provided full details in the past, answered all replies, and I their response was to send a second copy of the FAQ (I even answered every question in the FAQ the second time, too.).

I was polite; I finally got attention by temporarily being a troll. There was nothing else happening - no repair estimates, no acknowledgement that there even IS a problem, so out of frustration of spending $100 on unplayable, non-refundable product, I posted some humor. (I'm pretty sure you know that computer games aren't refundable, they're only replaceable for identical product...and I even did THAT to comply with the FAQ.)

Lastly, *I* know that *you* know that replying to a message by quoting the entire original is not right, especially if you feel that the material was bad to have online, since now there are two copies. I deleted mine so as not to offend anyone else; please delete yours as well, or at least remove the original quote.

[PianoMan2112X1]

XCO20,

As a workaround (and possible solution to ALL your PS3 games), Is it possible to set a custom setting in your TV to throw the tint and saturation way out of whack, causing the 6 colors to be easier to see? (That modified setting might then also help you in Rock Band and Guitar Hero.)

And I agree; there needs to be a way to actually PRACTICE a song. With the unusually long load times for each attempt at even the same song, it's unusable to learn the song section by section (say using the feature to add more notes as you get better (I stopped playing so I forget the right name), but when you get to 100% (or close enough), be able to go to the next section and get another 30 attempts. That way, you can actually learn a song like you would with sheet music or guitar tabs: Play each section repeatedly until you know the whole song.

[steeljake]

Please do not post things like this. They are neither respectful nor helpful.

When you contact Support - please provide them with as much detail as possible, answer all replies from them and answer those requests within 48 hours - to avoid your question being marked as solved.

The first reply from support maybe a simple FAQ - this is normal - if that does not solve the issue, reply and inform them!

It helps if you are polite. I would not suggest calling them names and using the language you did in your post.

Even if they don't have a solution for you, every Ticket logged helps to narrow down and solve the real issue. It also shows how many people are actually affected by the problem and helps to increase the support around that.

I do not mean to be a troll or confrontational at all but I feel I must point out that all interactions many of us have had with the the so called 'tech support' department at Ubisoft have been to put it mildly futile. I understand towing the company line and doing a job and I can respect that. Is there not some way to let your superiors know that their system is not only flawed but ineffective? If you think this would be a bad move career wise I will be more than happy to correspond with them about the issues with this product.

[XCO20]

XCO20, As a workaround (and possible solution to ALL your PS3 games), Is it possible to set a custom setting in your TV to throw the tint and saturation way out of whack, causing the 6 colors to be easier to see? (That modified setting might then also help you in Rock Band and Guitar Hero.) And I agree; there needs to be a way to actually PRACTICE a song. With the unusually long load times for each attempt at even the same song, it's unusable to learn the song section by section (say using the feature to add more notes as you get better (I stopped playing so I forget the right name), but when you get to 100% (or close enough), be able to go to the next section and get another 30 attempts. That way, you can actually learn a song like you would with sheet music or guitar tabs: Play each section repeatedly until you know the whole song.

It's an interesting idea. I'm pretty sure it would work, but I'm also fairly certain the overall effect would be pretty unpleasant. I'm going to have to think about this one. It's really going to come down to storing user presets on my TV. I don't want to have to do it manually.

Glad you agree re: the practice feature request. It's probably where I spend most of my time. Going in cold and passing without proficiency in the Journey Mode doesn't have the depth/accuracy or lasting effect that I would prefer. It feels like learning the song wrong, how do I know what else there is if the game lets it slide? I'd rather get good than get lucky.

[luckyrod]

I'm just adding my notes here too about PS3 crashes. I'm having at least a crash every day, even in single songs on practice mode. Yesterday on my first play through of Queen Pack I had 6 crashes. I gave up before I could play all arrangements of all songs.

Keep Yourself Alive - Single Note (I didn't play other arrangements) crashed the PS3 every single time.

Another note is that Keep Yourself Alive crashed even when I started the game and just played it straight away from the suggested song without doing anything else.

[Flipper153]

Downloaded my Queen DLC (5 song pack) ..... played Keep Yourself Alive single note 2 FOR THE FIRST TIME ........

FOR THE FIRST TIME

and my PS3 locked up .... requiring HARD BOOT .....


It's like putting gas in a car that doesn't run, isn't it?????


anyway a NEW PATCH can't come out soon enough, I have purchased 2 copies of ROCKSMITH a new PS3,

I've been playing ROCKSMITH since October 2011 and it seems like the old issues are still the on going issues



PLEASE UPDATE UBI SOFT ..... where and when can we expect a new patch to finally put this issue to bed .....



I hate spending my money on DLC that doesn't work

[Steel_Nirvana]

They've already said the new patch with fixes for the PS3 problems will be out with the bass update later this year (Fall time frame)....

[rambis76]

Im now crashing every time I play a queen song in practice mode. The only song that hasn't crashed and I got credit for was keep yourself alive (combo).
I can't do gigs anymore because of the freezing, now practice mode. Please advise!

[PianoMan2112X1]

XCO20, that's what I was thinking - finding an unused preset on your TV and ...after making sure there's a Reset option... start mucking with it to see if you can get it any easier to see.

Steeljake, thanks, you said what I was trying to get out; I've just never been this frustrated at a company before. (I wonder if there's a way for all of us to send something to Ubisoft corporate and get them to realize they can't wait until autumn (thanks Steel_Nirvana) to get the patch out. Bass upgrade, sure, that makes sense to hold off to match with the UK release, but a patch to fix a fatal flaw in the game (not just a bug, but a critical error) should be released as soon as it's built (and it should be built as a top priority, ahead of other features, and even postponing a DLC release or two). (Mind you, I'm using a mindset of the industry I work in, where a crash needs to be resolved in minutes, not days or even hours, but even a company in the entertainment industry should be concerned with its image.) Unfortunately, it might not matter - nobody I know even heard of Rocksmith (I only found out about it by seeing DLC in the PlayStation Store), so a tarnished reputation for a game that nobody heard of is like a tree falls in the middle of the woods thing.

[rambis76]

I couldn't agree more. Fixing this game can't wait until the fall. I've been playing since day one and the game is almost impossible to play anymore.
Rocksmith killed my original fat ps3 and seems to crash much more often on this new one. I'm really at a loss as to how the brand new dlc doesn't
work and crashes even in practice mode. Do they even test this on a ps3 before they sell it to us?