Hi - I/m on Windows & and have installed a brand new (unpirated) Myst V game. It won't let me start, stating that "Myst V encountered a serious error:
Exception type: Access violation
Call stack (14 levels):
I've played Uru Complete Chronicles on this version of Windows without problems. Please can you help?
Sorry - thats Windows 7.
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-- a. Install End of Ages (EoA) to your C: drive, accepting the install defaults as much as possible.
----- 1. Do NOT install the game to an external drive, either USB or E-SATA.
-- b. Start EoA from a fresh boot.
----- 1. Reboot, log into Windows with full Administrator privileges (NOT into a Limited User or Power User account), and close all open applications. (Open the Control Panel, and select User Accounts. Your User Name should show Administrators under Group.)
----- 2. Disable all tasks running in the background, especially anti-virus/spyware/adware/pop-up programs, task schedulers, remote system control programs (such as Microsoft NetMeeting) or other programs shown on the Windows task bar.
----- 3. If you have only a software firewall, do NOT disable it!
----- 4. Do NOT forget to re-enable your anti-virus/spyware/adware/pop-up programs after finished playing EoA.
-- c. Do NOT run any other programs before starting EoA.
-- d. Do NOT boot up with the EoA disc in the drive, or with a disc in any drive.
-- e. If the EoA disc autostarts when you insert it into the drive, cancel back to the Desktop.
-- f. Start the game using the EoA icon on the Desktop, NOT the menu item on the disc.
It's not at all unusual for some programs - especially older games - to not work correctly with Win 7. Unfortunately, the fact that you've played Complete Chronicles under Win 7 without problems means nothing with regard to EoA. They're different programs, with different requirements!
NOTE: Anything that's underlined, and sometimes in bold-face type and/or a different color, is a link to another Internet site. Double-left-click on a link to go to its site.
As a first pass, apply the patch contained in Myst5InitFiles.zip, available here.
-- a. For details, see Myst V: Main Branch and Access Violation/Stack Error Fixes With Win XP & Vista, under Access Violation/Stack Error, "For Vista:".
----- 1. These instructions were written for Vista, but since Win 7 is essentially Vista Service Pack 4, they apply with only minor changes. (For example, use Windows Explorer to locate the EoA \init subfolder containing the audio.ini and graphics.ini files.)
Semper ubi sub ubi