Hi - I/m on Windows & and have installed a brand new (unpirated) Myst V game. It won't let me start, stating that "Myst V encountered a serious error:
Exception type: Access violation
Call stack (14 levels):
I've played Uru Complete Chronicles on this version of Windows without problems. Please can you help?
-- a. Install End of Ages (EoA) to your C: drive, accepting the install defaults as much as possible.
----- 1. Do NOT install the game to an external drive, either USB or E-SATA.
-- b. Start EoA from a fresh boot.
----- 1. Reboot, log into Windows with full Administrator privileges (NOT into a Limited User or Power User account), and close all open applications. (Open the Control Panel, and select User Accounts. Your User Name should show Administrators under Group.)
----- 2. Disable all tasks running in the background, especially anti-virus/spyware/adware/pop-up programs, task schedulers, remote system control programs (such as Microsoft NetMeeting) or other programs shown on the Windows task bar.
----- 3. If you have only a software firewall, do NOT disable it!
----- 4. Do NOT forget to re-enable your anti-virus/spyware/adware/pop-up programs after finished playing EoA.
-- c. Do NOT run any other programs before starting EoA.
-- d. Do NOT boot up with the EoA disc in the drive, or with a disc in any drive.
-- e. If the EoA disc autostarts when you insert it into the drive, cancel back to the Desktop.
-- f. Start the game using the EoA icon on the Desktop, NOT the menu item on the disc.
It's not at all unusual for some programs - especially older games - to not work correctly with Win 7. Unfortunately, the fact that you've played Complete Chronicles under Win 7 without problems means nothing with regard to EoA. They're different programs, with different requirements!
NOTE: Anything that's underlined, and sometimes in bold-face type and/or a different color, is a link to another Internet site. Double-left-click on a link to go to its site.
As a first pass, apply the patch contained in Myst5InitFiles.zip, available here.
-- a. For details, see Myst V: Main Branch and Access Violation/Stack Error Fixes With Win XP & Vista, under Access Violation/Stack Error, "For Vista:".
----- 1. These instructions were written for Vista, but since Win 7 is essentially Vista Service Pack 4, they apply with only minor changes. (For example, use Windows Explorer to locate the EoA \init subfolder containing the audio.ini and graphics.ini files.)